Collector

Job Location:

The Parq Building



Overview

Minor Lifestyle is one of Thailand's leading lifestyle retail and distribution companies, with more than 200 points of sale nationwide. We represent a carefully curated portfolio of internationally recognized brands across fashion, home and lifestyle - including Anello, Charles & Keith, Sunnies, Crash Baggage, Zwilling J.A. Henckels, Villeroy & Boch, Joseph Joseph and Minor Smart Kids.

We're also expanding into new territory. Through a joint venture with Pop Mart - the globally renowned collectible toy and art figure brand - Minor Lifestyle is growing beyond traditional retail into the collectibles and entertainment space, connecting consumers with the products and brands that define contemporary culture.

For people who are passionate about retail, brands and the ever-evolving world of lifestyle, Minor Lifestyle offers a stimulating environment where trends meet commerce and where the business is genuinely committed to staying ahead of both.

•Responsible for following up and collecting overdue payments from customers through telephone calls and other communication channels in accordance with company policies and regulations.
•Plan and manage debt collection activities within assigned portfolios and territories to achieve the company’s collection targets.

• Contact customers with overdue accounts via telephone and other communication channels to follow up on outstanding payments in a professional and effective manner.
• Provide customers with appropriate payment guidance and repayment solutions in compliance with applicable debt collection laws and company policies.
• Analyze and prioritize delinquent accounts based on risk level to maximize collection effectiveness.
• Monitor overdue payment cases and propose suitable financial assistance or installment plans to support customers in maintaining regular account status.
• Manage assigned customer accounts and ensure collection performance meets company targets and KPIs.
• Verify customer payment receipts and accurately record payment information into the system without omission.
• Reconcile and summarize daily customer payment transactions to ensure data accuracy and up-to-date records.
• Prepare and submit daily collection performance reports to the Manager and Team Leader on a regular basis.
• Ensure compliance with the Debt Collection Act, company policies, and related regulations.
• Follow up on uncontactable customers and coordinate with relevant parties to update customer information when necessary.

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