Internal Communications Manager
Kohl's
Internal Communications Manager
Kohl's
Apparel, home goods retailer
Role Specific Information
Job Description
As Manager, Internal Communications, you will lead the Internal Communications Content Team in creating meaningful, memorable and actionable enterprise-wide communications that inform and engage associates.
What You’ll Do
Create and oversee internal communication strategies for large-scale, enterprise-wide initiatives by evaluating the business need, audience, timing and impact of the message
Oversee the internal communications content calendar with an enterprise-wide focus to ensure associates are informed on key business initiatives
Manage multi-faceted communication plans focusing on driving consistent messaging and branding across multiple internal communications channels
Create and edit content that engages and excites associates with a strong focus on AP Style
Ghostwrite communications for Kohl’s executive team, including emails, talking points and scripts
Influence business partners on the appropriate communication vehicles, timing and message for their communications and ensure content is created and published in a timely manner
Collaborate closely with video and graphic production partners
Leverage analytics to guide content strategy and pivot plans as needed to ensure objectives are met and exceeded.
Align internal communications timing and content with external communications by creating strong relationships with Public Relations and Social content teams
Build, develop and grow business relationships with partners across the organization, fostering support for internal communication strategies and gathering feedback
Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications
Create an open, honest and supportive team environment where all associates champion the success of one another
Oversee team projects to ensure work is completed in alignment with objectives while empowering associates to own their work
Develop your team through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans
Ability to lead multiple concurrent projects through effective prioritization, sound decision-making, and a proactive, solution-oriented approach while maintaining exceptional attention to detail
Strong executive presence with the ability to communicate, influence, and collaborate effectively with stakeholders at all levels of the organization
Additional tasks may be assigned
What Skills You Have
Required
Bachelor's degree in Communications, Journalism or Marketing
6+ years of experience in Communications, Journalism or Marketing
Experience writing, proofreading and editing communications focused on AP Style
2+ years of experience managing a high-performing team
Experience using PC and Macintosh environments
Must be able to travel occasionally (approximately 5% of the time)
Preferred
Experience in a retail environment
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to maintain prompt and regular attendance as set by the company
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
Ability to comply with dress code requirements
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Perform work in accordance with the Physical/Cognitive Requirements section
Physical/Cognitive Requirements
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Kohl's is a major U.S. retailer offering clothing, shoes, home goods, electronics, and more through online and physical stores. It supports omnichannel shopping with options like buy online, pick up in-store, and frequent promotions, plus free shipping on many items; revenue comes from merchandise sales and credit card partnerships plus the Kohl's Cash loyalty program. Kohl's stands out with its wide product mix, strong omnichannel experience, and a loyalty program that rewards purchases with Kohl's Cash, along with easy returns. Its goal is to provide value and convenience with affordable prices, a user-friendly shopping experience, easy returns, and a rewards program that encourages repeat visits across stores and online.
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