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CampusWorks

Managed services for higher education

Desktop Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeYuma, AZ, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or equivalent.
  • At least one year of related experience supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.
  • Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.
  • Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, and/or Google applications.
  • Ability to explain technical concepts and train others in non-technical terms.
  • Ability to adhere to set schedules, meet deadlines, and cover shift patterns needed to provide client coverage.
  • Ability to work collaboratively and independently in a team environment.
  • Ability to manage multiple tasks and prioritize effectively.
  • A strong focus on customer service, organizational skills, and attention to detail.

Responsibilities

  • Deliver first- and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues for faculty, staff, and students on campus.
  • Provide initial diagnostic and troubleshooting assistance primarily in person and occasionally online or by phone.
  • Troubleshoot and repair laptop and desktop computers and related peripherals.
  • Diagnose and troubleshoot hardware, software, network, and system issues.
  • Install, set up, test, and troubleshoot classroom and campus media, video, and phone systems.
  • Configure, install, maintain, and troubleshoot domains, user accounts, software accounts, network connectivity, and wireless access.
  • Resolve technology-related difficulties experienced by faculty, staff, and students.
  • Develop and maintain desktop deployment systems for deploying images to endpoint devices.
  • Enter, assign, and update service requests and incidents in the IT ticket tracking system; maintain records and generate reports.
  • Respond to ticketed service requests and incidents and escalate complex requests when necessary.
  • Use, contribute to, and approve knowledge-base articles and adhere to technical processes and procedures.
  • Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.
  • Coordinate with vendors to resolve problems.
  • Generate and review activity reports.

Desired Qualifications

  • Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, or Microsoft Certified Professional.
  • An associate or bachelor's degree in computer science or a related field.
  • At least two years of related desktop experience configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices.

About the Company

CampusWorks

Managed services for higher education

CampusWorks helps higher education institutions become more resilient and ready for the future. It provides strategic guidance and collaborative support to students, faculty, and staff, addressing today’s challenges and enabling institutions to achieve bold goals. Its services include managed services, optimization services, enterprise solutions, technology management, and data services, which work together to streamline processes, improve operations, and empower campuses to reach their full potential. Unlike generic IT vendors, CampusWorks positions itself as a trusted partner with a team of experts focused specifically on higher education needs, helping leaders make complex decisions and drive transformative change. The company’s goal is to enable colleges and universities to operate more efficiently, adopt new technologies smoothly, and enhance outcomes for students and staff.”}‬

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Sarasota, FL
Founded
1999

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