AirTrunk

Manages hyperscale data centers for cloud

Senior Technical Services Manager

Facilities ManagementConfirmed live in the last 24 hours

Full-timeNorth Sydney, AustraliaNo salary listedIn-person

About the Job

Requirements

At least 5 years of experience managing mechanical and electrical operations in data centres, facilities, engineering operations, semiconductor, trades, or related fields is preferred.
An electrical or mechanical trade background or degree is preferred.
Have a solid understanding of data centre infrastructure, including power and cooling systems, fire systems, and security systems.
Know local statutory regulations and requirements.
Be able to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts and reports, and operations and maintenance manuals.
Be able to read and comprehend single-line diagrams.
Have experience running third-party service providers, setting and managing critical metrics, and negotiating service contracts and pricing.
Have good leadership skills and experience supervising small teams of technical staff.
Have effective key partner management experience.
Have a customer-centric approach and be able to drive front-line staff attitude change.
Be able to deliver effective presentations.
Have or be able to obtain NV1 Security Clearance for Australian sites.

Responsibilities

Oversee critical environment maintenance planning activities at the data centre.
Lead, mentor, and train a team of site-based technical resources, including the Technical Services Manager, Maintenance Manager, and Coordinator, and manage site facilities providers for tactical delivery of maintenance activities.
Work closely with the Building Services Manager on property-related matters.
Manage the site to achieve 100% uptime and compliance with customer service-level agreements and safety requirements.
Oversee planning and coordination of preventive maintenance and repair works; ensure change management, incident management procedures, and safety requirements are followed; coordinate activities with customers as required.
Coordinate construction activity and installations with the development team to ensure system design, installation, and testing adhere to operational standards.
Review and support customer capacity management plans to ensure power capacity is maintained within limitations.
Maintain site operating procedures (SOP, MOP, and EOP) and legally required documentation, including RA, SWMS, and EHS documentation.
Ensure compliance with site-held accreditations, including ISMS, SOC 2, PCI, ISO 9001, and ISO 14001.
Maintain compliance with local regulatory requirements for environmental, building, fire, electrical, hydraulic, and occupational health and safety matters.
Serve as the primary operational contact for customers and local point of escalation during emergency events and day-to-day operations.
Attend witness testing of equipment during commissioning to validate the sequence of operations.
Receive and review operational documentation for new capacity.
Handle provisioning of data centre services, including connectivity, power services, deployment, and additional services for data centre customers.
Run minor capital projects for customers and internal purposes.
Lead maintenance and repair vendors and manage the OPEX budget.
Track operational metrics and data, and analyse risks.
Conduct regular property inspections.
Evaluate plans and promote operational efficiency and continuous improvement, including power utilisation and cost efficiency.

Desired Qualifications

Be familiar with customer portals, building management systems, computerized maintenance management systems, and computer-aided design (CAD).

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As the Senior Technical Services Manager (Sr TSM), you will report to the Operations Director and work closely with the rest of the Operations team, making your mark in a number of ways:

Oversee critical environment maintenance planning activities at your data centre

Lead, mentor, and train a team of site based technical resources (TSM, Maintenance Manager and Coordinator), and contract management of site facilities providers for the tactical delivery of maintenance activities

Work closely with Building Services Manager on other property related matters

Your Day to Day

Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety

Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers

Coordinate with the development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards

Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations

Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS

Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001

Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety

Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations

Attend witness testing of all equipment during commissioning to validate sequence of operations

Receive and review all operational documentation for new capacity

Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers

Run minor capital projects for customers/internal purposes

Lead all maintenance and repair vendors and OPEX budget

Track operational metrics, data and analyse risks

Conduct regular property inspections

Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency

Requirements

5+ years experience of managing mechanical and electrical in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields

Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems

Knowledge of local statutory regulations and requirements

Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals

Able to read and comprehend single line diagrams

Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services

Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus

Good leadership and experience in supervising small teams of technical staff

Effective key partner management experience

Strong customer centric approach, and ability to drive front-line staff attitude change

Ability to deliver effective presentations

Have Own Security NV1 Clearance or ability to get one (Australian sites only)

The AirTrunk Culture

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

Now’s your chance to Grow@Hyperscale.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

About the Company

AirTrunk

Manages hyperscale data centers for cloud

AirTrunk builds and runs large-scale data center campuses in the Asia-Pacific and Japan region to support cloud computing, content delivery, and large enterprise clients. Its hyperscale facilities house the physical infrastructure—space and power—needed for cloud services, delivering reliable, energy-efficient data center capacity under long-term lease contracts with major cloud providers. The company designs, constructs, and operates these campuses to provide scalable, predictable infrastructure for customers who require substantial storage and processing capacity. AirTrunk differentiates itself by focusing on APJ regional expertise, large-scale campus design, and emphasis on reliability and energy efficiency to meet hyperscale demand. Its goal is to accelerate the growth of cloud services across the APJ region by offering scalable, sustainable digital infrastructure through long-term partnerships with cloud service providers.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $9.9B
Headquarters: Sydney NSW, Australia
Founded: 2015

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