Carousell

C2C online marketplace for second-hand goods

Frontliner - Offline Store

Retail SalesConfirmed live in the last 24 hours

Full-timeSurabaya, East Java, IndonesiaNo salary listed

About the Job

Requirements

Must be willing to be placed in Jabodetabek.
Must have experience in retail.
Must have strong sales skills and experience meeting or exceeding sales targets.
Must be able to assess the condition and functionality of secondhand mobile phones.
Must be comfortable handling payments, processing transactions, and using point-of-sale or invoicing systems when available.
Must have basic knowledge of mobile phones, including popular brands, models, and mobile technology.
Must be able to work flexible hours, including weekends and holidays.

Responsibilities

Welcome customers, understand their needs, and help them find suitable secondhand mobile phones.
Keep the store neat, clean, and visually appealing; ensure phones and accessories are displayed and priced appropriately and that stock is available.
Oversee daily store operations, including opening and closing, handling cash and card transactions, and complying with store policies and procedures.
Help assess secondhand phones for resale, ensuring they meet company standards, function properly, are clean, and have no major damage.
Respond promptly to customer complaints or issues and handle returns, exchanges, and other sales inquiries.
Accurately record sales, inventory levels, and customer transactions; report issues or needs to management, such as restocking or phone repairs.
Promote offers, discounts, and new stock to customers to increase sales, and offer additional accessories or services such as warranties and phone cases when appropriate.

Desired Qualifications

Experience in mobile phones, electronics, or secondhand goods is an added advantage.

Uraian Pekerjaan

Menyambut, memahami, dan membantu pelanggan menemukan handphone secondhand yang tepat.
Menjaga toko agar tetap rapi, bersih, dan menarik secara visual. Memastikan semua handphone dan aksesori ditata dengan baik, diberi harga, serta stok selalu tersedia untuk pelanggan.
Mengawasi operasi harian toko, termasuk tugas pembukaan dan penutupan, menangani transaksi tunai dan kartu, serta memastikan kepatuhan terhadap kebijakan dan prosedur toko.
Membantu menilai kondisi handphone secondhand dan pastikan sesuai dengan standar perusahaan untuk dijual kembali. Pastikan semua handphone berfungsi dengan baik, bersih, dan bebas dari kerusakan besar.
Memberikan layanan pelanggan dengan menanggapi keluhan atau masalah secara cepat. Tangani pengembalian, penukaran, dan pertanyaan jual lainnya.
Mencatat penjualan, tingkat inventaris, dan transaksi pelanggan dengan akurat. Melaporkan masalah atau kebutuhan kepada manajemen, seperti restock atau perbaikan handphone.
Mempromosikan penawaran, diskon, atau stok baru kepada pelanggan untuk meningkatkan penjualan. Menawarkan aksesori tambahan atau layanan (misalnya, garansi, casing handphone) jika memungkinkan.

Kualifikasi

Bersedia ditempatkan di Jabodetabek.
Memiliki pengalaman di bidang ritel. Pengalaman di bidang handphone, elektronik, atau barang secondhand akan menjadi nilai tambah.
Kemampuan penjualan yang kuat dengan pengalaman memenuhi atau melampaui target penjualan.
Kemampuan komunikasi yang sangat baik dan dapat melayani pelanggan.
Kemampuan dalam menilai kondisi dan fungsi handphone secondhand.
Bermotivasi tinggi, proaktif, dan mampu bekerja secara mandiri.
Keterampilan dan kemampuan mengelola banyak tugas dengan efisien.
Nyaman dalam menangani pembayaran, memproses transaksi, dan menggunakan sistem point-of-sale (POS)/invoicing jika ada.
Pengetahuan dasar tentang handphone, termasuk merek populer, model, dan teknologi mobile.
Dapat bekerja dengan jam kerja fleksibel, termasuk akhir pekan dan hari libur.

Informasi Tambahan

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement.

About the Company

Carousell

C2C online marketplace for second-hand goods

Carousell is a consumer-to-consumer online marketplace focused on second-hand goods. It lets people list items with photos and details, and buyers browse categories to find items, message sellers, and complete purchases. Sellers pay listing fees and can boost visibility with promoted listings, while the platform earns from advertising. Carousell distinguishes itself by promoting sustainability and decluttering through a thriving second-hand ecosystem and a simple, user-friendly interface, serving a broad audience in Singapore and other markets. Its goal is to enable sustainable consumption by making it easy to buy and sell used items, supporting a circular economy and reducing waste.

Company size: 1,001-5,000
Company stage: Growth Equity (Venture Capital)
Total funding: $442.8M
Headquarters: Singapore, Singapore
Founded: 2012

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