Strong personal relationship with Jesus Christ and a calling to the ministry of corporate chaplain services.
Spiritual maturity as a Christian and commitment to CCA’s Christian mission, Statement of Faith, Core Values, and Missionary Mindset.
Active participation in a local Christian church and demonstrated personal integrity consistent with an active and mature Christian walk of faith.
Ability to respect CCA’s other Christian beliefs and abide by its Christian community standards.
Ability to possess language skills and cultural understanding applicable to the employees served, including the ability to communicate clearly.
Ability to use a computer and software such as Microsoft Word and Excel, the Internet, and a cell phone.
Ability to possess a computer and smartphone for receiving calls and documenting activities.
Ability to adhere strictly to CCA’s confidentiality policy and submit reports on time.
Ability to attend online team meetings, training opportunities, and other meetings called by CCA leadership.
Ability to multitask, including performing data entry while talking or messaging.
Ability to consistently monitor the CCA-provided email account for information and requests.
Ability to respond effectively to sensitive inquiries or situations.
Ability to work the required midnight and daytime shifts within the stated Eastern Time schedule and the 29-hour-per-week cap.
Responsibilities
Answer incoming calls, texts, and messages during assigned shifts.
Analyze and appropriately respond to callers’ spiritual and physical needs through care, prayer, and sharing the Gospel with permission.
Accurately record and report data during and after each shift.
Maintain and adhere to CCA Standard Operating Procedures.
Promote consistent evangelism and, with permission, lead people to a salvation experience.
Build and maintain clear two-way communication and trust throughout CCA.
Provide local chaplain support as needed, including emergency hospital visits or similar local emergencies.
Follow requests and direction from senior CCA leaders.
Lead or participate in Biblical devotions, worship, and prayer as needed.
Support the ministry through regular intercessory prayer.
Assist with conducting funeral services if ordained and as needed.
Desired Qualifications
A Bachelor’s degree in Biblical Studies from an accredited college or university.
Experience as a seminary student, active or retired missionary, elder or deacon, or seasoned Bible study group leader.
Customer service or previous telephone and messaging experience in a call center environment.
Denominational ordination, if applicable.
Chaplain, counseling, or pastoral care credentials or experience.
Overview
Title: Virtual Care Chaplain
Location: (Remote)
USD 21.00 - 23.00 Per Hour
Shift: This position requires three midnight shifts from 12:00am-6:00am the remaining shifts will be during the day.
To serve in a Virtual Call Center environment, responding to calls, texts, and messages from individuals seeking care, spiritual conversations, or guidance. With permission, you will share the life-transforming message of Jesus Christ in a respectful and non-threatening manner. This role exclusively offers work shifts from 12:00 pm to 12:00am Eastern, with a salary scale capped at 29 hours per week. CCA provides comprehensive training and virtual supervision for this position.
Responsibilities
Critical functions: • Demonstrates behavior aligned with CCA’s Mission Statement, Statement of Faith, and Missionary Mindset
• Able to step in as needed for local Chaplain support. Such as emergency hospital visits or similar local emergency situations• Answer incoming calls, texts and messaging as they are received during assigned shift• Analyze and appropriately respond to spiritual and physical needs of callers through care, prayer and by sharing the Gospel with permission• Accurately record and report data during and following each shift
Key Areas of Responsibility:· Maintain and adhere to the CCA Standard Operating Procedures· Throughout CCA, promote the importance of consistent evangelism including the responsible sharing of the gospel and with permission, lead the lost to a salvation experience · Strive to build and maintain clear two-way communication and trust throughout CCA · Display and promote a team player attitude with fellow chaplains and managers· Comply with requests and direction from senior CCA leaders · Lead or participate in Biblical devotions, worship and prayer, as needed· Support the ministry of CCA through regular intercessory prayer· If Ordained, able to assist with conducting funeral services, as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Strong personal relationship with Jesus Christ and calling of God to the ministry of corporate chaplain services.· Spiritually mature Christian· Commitment to CCA’s Christian mission.· Agreement with CCA’s Statement of Faith.· Alignment with CCA’s Core Values and Missionary Mindset.· Burning desire to help people come to a personal relationship with Jesus Christ.· Willingness and ability to respect CCA’s other Christian beliefs and abide by CCA’s Christian community standards.· Active participation in a local Christian church.· Demonstrated personal integrity and lifestyle in keeping with an active and mature Christian walk of faith.· Possess language skills and cultural understanding and sensitively applicable to the employees served ensuring an ability to clearly communicate· Clear understanding and conviction for CCA’s Why, How and What (Lk 10:27)· Excel in all key areas of responsibility expected of an Expanded Services Chaplain· Possess a computer and smart phone necessary for receiving calls and to document activities· Able to strictly adhere to CCA’s confidentiality policy· Able to submit all reports on time· Regularly attends online team meetings, training opportunities or other meetings called by CCA leadership· Proficient multi-tasker; example: performing data entry while talking-messaging.· Consistently monitor CCA provided email account for CCA information and requests
EDUCATION and/or EXPERIENCE• Preferred minimum of a Bachelor’s Degree in Biblical Studies from an accredited college or university. Other applicable experience: Seminary Student, Active or retired Missionary (international locations allowed, fluent in English), Elders and Deacons, Seasoned Bible Study Group Leaders.· Required technology skills include ability to use a computer and software (such as Word & Excel), Internet, and cell phone.· Customer Service and/or previous telephone and messaging experience in a call center environment, a plus· Ability to respond effectively to the most sensitive inquiries or situations.
CERTIFICATES, LICENSES, REGISTRATIONS• Denominational Ordination (if applicable)• Chaplain, Counseling, Pastoral Care, a plus
PHYSICAL DEMANDS/WORKING CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Minimal physical effort typically required, resulting in minimal exertion, however, may include sitting for prolonged periods of time.· While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk/hear. Or have personal tools to accommodate this requirement. · Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Or have personal tools to accommodate this requirement.