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VML

Global marketing automation, personalization, and CRM

Managing Director - AI Solution Consulting

Technology & Systems ConsultingConfirmed live in the last 24 hours
Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

  • At least 12 years of experience in consulting, customer experience, marketing technology, or artificial intelligence, including at least 5 years leading a portfolio, profit-and-loss account, or practice in a technology and/or marketing agency consultancy.
  • Deep understanding of marketing organizations, including campaign planning, creative and content production, customer relationship management and lifecycle, and personalization, and where artificial intelligence changes their speed, cost, and creative output.
  • Deep understanding of the end-to-end consumer journey, with the ability to identify where artificial intelligence can transform important moments, create differentiated customer experiences, and unlock measurable client value.
  • Practical fluency with current artificial intelligence and agent tools, including the ability to demonstrate an idea to a client, understand agents' current capabilities and limitations, and take generative or agentic artificial intelligence from pilot to production with quantifiable results.
  • Record of originating and closing multi-million-dollar programs, with the executive presence to communicate artificial intelligence value and risk to C-level audiences.
  • Ability to collaborate and lead through influence, building trust across engagement and technical capabilities in a multi-agency group.
  • Experience building, leading, and developing high-performing teams of consultants.

Responsibilities

  • Grow and win the US portfolio with client engagement and growth teams by identifying opportunities, bringing the artificial intelligence vision to pursuits, shaping proposals and commercial models beyond time and materials, and leading artificial intelligence solutions through to signature.
  • Advise chief marketing officers, chief digital officers, and customer experience leaders, shaping an agentic agenda that supports client strategy rather than a vendor roadmap.
  • Build value cases with clear baselines and attribution so every agent sold has a measurable route to return on investment.
  • Decide what to build as bespoke solutions and what to configure on existing platforms, and determine how the components work together safely as an agentic ecosystem.
  • Partner with client engagement teams to oversee a portfolio of agentic artificial intelligence programs and ensure they deliver outcomes, quality, and client satisfaction.
  • Set standards for responsible agentic delivery, including evaluation, human oversight, and governance aligned with emerging US artificial intelligence regulation.
  • Build and lead the US team, and serve as a recognized voice on agentic marketing and customer experience.
  • Hire and develop a team of artificial intelligence solution consultants sized to serve the pipeline.
  • Improve global agentic delivery standards for value cases, evaluation, and governance using lessons from US engagements, and support adoption across the team.
  • Work closely with artificial intelligence product, artificial intelligence engineering, technology, data, and client engagement teams to shape solutions that can be delivered.
  • Work across engagement and technical capabilities to deliver as one team in a multi-agency group.
  • Work directly with client executives, including chief marketing officers, chief digital officers, and customer experience leaders.

About the Company

VML

Global marketing automation, personalization, and CRM

VML MAP is a global marketing services and technology partner that serves as a center of excellence for Marketing Automation, Personalization, Loyalty, Agentic AI, and CRM at scale. It helps brands humanize the relationship with customers by delivering data‑driven, personalized content across all channels and industries, leveraging a multi-disciplinary team across consulting, data & AI, content & creative, identity & 1to1, paid media, technology & platform, operating models & processes, and operations. The company operates from 14 offices worldwide, with a mission to scale efficient, measurable experiences that drive business success. Distinguishing factors include its global, diverse team; integration of marketing technology with AI capabilities; and a focus on end-to-end, interoperable solutions rather than isolated campaigns.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Kansas City, MO
Founded
1992

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