IT Manager - Enterprise Systems

Position Overview

The IT Manager - Enterprise Systems is a key role responsible for managing our integration and application development teams. The primary focus is to manage and coordinate Finance and Accounting, Merchandising, and Product Development application configuration, development and support (ERP, Toolio, Centric, and related systems), application extension development, application and data integration, and analytics development. This role will act as a strategic partner to business leaders, with the ability to translate complex financial and merchandising requirements into technical roadmap specifications. Manages the implementations of key systems and reports on progress and adjustments to Technology leadership. This person will collaborate with IT leadership and provide input into the technology roadmap for Duluth Trading Company, ensuring solutions meet strategic and delivery expectations.

Position Details

Work Environment:

We are headquartered in the Madison, WI area, but this position is eligible for remote work within the continental United States, excluding California. Candidates must reside in and be legally authorized to work from an approved state. If you happen to live near and enjoy coming into the office, we will welcome you!

What You’ll Do: 

• Contribute to the design/roadmap, acquisition, management, and implementation of applications/systems and infrastructure
• Be part of the Duluth IT leadership team that drives solution delivery to support Duluth business
• Ensure development team is meeting delivery expectations and following industry leading architecture principles
• Lead a team of product owners, application analysts and engineers, data integration, analytics, and system extension developers
• Partner with other IT leaders to advance overall IT maturity and best practice adoption
• Collaborate with business and IT stakeholders to shape vision and craft the roadmap for a specific product within DTC’s technology stack
• Own, groom and facilitate refinement of the product backlog, using customer and business value to prioritize features
• Collaborate with business stakeholders to define the business case for suggested enhancements and incorporate into scoping and prioritization
• Define epics and user stories for the product backlog
• Support technical and architectural roadmaps for the Finance and Accounting, Merchandising, and Product Development portfolios
• Provide recommendations impacting the selection and use of information technology (e.g. platform, build/buy, integration, architecture specification)
• Evaluate and analyze solutions from such perspectives as architecture, feasibility, and cost
• Develop and mentor the team
• Support the integrated technology roadmap aligned with business capabilities
• Continuously evaluate and harness forward-looking design and development tools to position technology as a strategic asset and a key enabler for Duluth Trading Company
• Identify and promote best practices, staying current on technological advances and making recommendations for tool/system usage to drive organizational growth & innovation and to maximize technology investment

What We’re Looking For:

• Bachelor's Degree in Computer Science, IT, or related field - Equivalent work experience will be considered
• 7+ Years of experience
• Experience in a retail environment, including ERP, Merchandising and Product Development domains
• Software application development experience with ability to provide mobile app development input
• Experience implementing governance, SLAs and best practices in an enterprise systems environment
• Extensive experience in delivering a services/API first strategy and implementing unified services/API platforms in the cloud
• Experience with Agile processes and supporting tooling
• The ability to lead a team through the high-pressure environment of "Peak Season" (e.g., Black Friday/Cyber Monday) where system stability is paramount
• Hands-on experience leading design, development, and implementation of solutions in a retail environment
• Experience leading, configuring, or heavily contributing to major ERP implementations, upgrades, or significant enhancements (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics 365)
• Extensive experience with EDI, API integrations, and middleware that connect ERP systems to e-commerce platforms (e.g., Shopify, Salesforce Commerce Cloud), omnichannel and point-of-sale systems (e.g., Manhattan Active Omni) warehouse management systems (e.g., Manhattan Active WM)
• Deep, foundational knowledge of core finance and accounting business processes, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), fixed assets, and financial close processes
• Direct experience configuring and troubleshooting complex revenue recognition rules unique to multi-channel environments (e.g., handling retail returns, wholesale chargebacks, deferred revenue for e-commerce gift cards).
• Experience delivering technology solutions for multi-currency consolidation, automated bank reconciliations, tax compliance (e.g., Avalara, Vertex), and internal financial auditing.
• Deep technical knowledge across IT domains: security, infrastructure, cloud, integration, database, analytics
• Analytical, logical, and innovative
• Understanding of existing enterprise and emerging systems
• Strong business acumen to provide knowledge and counsel to internal IT and potential external collaboration partners
• Excellent communication, presentation, influencing and reasoning skills
• Authorization to work in the United States without sponsorship

Leadership Competencies:

Leading Self:

      Leading Others:

• Inspiring Trust
• Adaptability
• Mature Confidence
• Career and Self Development

• Driving Execution
• Building Organizational Relationships
• Empowering Others
• Fostering Open Dialogue
• Attracting & Developing Talent
• Leadership Versatility

Physical Environment & Travel Expectations: 

• Travel is required for less than 10% of company-related meetings, programs, and/or events.
• Sitting is required for 90% of working hours.
• Standing is required for 10% of working hours.
• Continuous arm, hand, and wrist movement (ie: typing)
• Occasional reaching, twisting, and bending.
• Noise level no greater than casual conversation.
• Ability to perform work in cubicle workstations or an office setting.
• Work in temperatures ranging from 65 - 75 degrees.

Onsite Interview & Onboarding Requirements:

To foster our collaborative culture, Duluth Trading Company incorporates in-person touch points into our hiring and onboarding experience for this remote role:

• Final Interview: Held on-site at our office in Mount Horeb, WI, giving you a firsthand look at our workspace and daily operations.

• HQ Onboarding: Newly hired team members will spend their first week of onboarding live at our headquarters to kickstart training and team integration.

✈️ Travel Note: Duluth Trading Company will fully coordinate and fund all travel arrangements and accommodations for both the final interview and the onboarding week.

Duluth Headquarters Benefits and Perks

Our pursuit of a better way isn't just about our products—it's about our people too.  That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

• Multiple Medical plan options 

• Dental & Vision plans 

• Medical and Dependent Care Flexible Spending Accounts 

• Health Savings Account including company contributions  

• Company paid Life Insurance and AD&D

• Company paid Short-Term Disability

• Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance

• 401(k) Employer Match

• Parental Leave

• Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

• Paid Time Off: take it as you need it policy for exempt employees

• Daily pay available  

• 40% Employee Discount 

• Flexible Fridays 

• Onsite fitness center

Position Compensation Outline 

Compensation Range: $115,000 - $130,000/year 

This position is eligible to participate in the company bonus program. 

Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

About Duluth Trading Company

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.