Information Management Analyst

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Information Management Analyst – Mid-level, you will manage and analyze information using a variety of techniques and tools.  You will also support data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations.

This role will support one or more information management functions: Metadata management to ensure information is understood, Data Quality to ensure data is measured and trusted, Retention Management to ensure data is retained and purged appropriately, or Data Security to ensure data is properly secured and handled based on sensitivity and regulatory requirements. This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Identifie opportunities for process improvements across all IMA responsibilities and processes.
• Participates in and possibly lead discussions with cross-functional teams to drive consistency, efficiency and effectiveness of the information management.
• Participates in development of best practices and tools based on business needs.
• Maintains Information Asset Inventories. Ensures data and assets are classified appropriately.
• Supports delivery of information in accordance with Information Governance standards and data management practices through documentation, collaboration, and execution of defined processes.
• Partners across governance, technology and business to identify critical data and develop data quality rules across the appropriate dimensions
• Maintains metadata repository and proper metadata association.
• Develop process improvements and enhancements to mitigate data quality risks including data quality plan development, implementing data quality rule checks, monitoring data quality results, reports and dashboards, as appropriate.
• Documents and updates data quality corrective action plans.
• Supports compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.
• Creates and maintains reference data in accordance to defined processes and procedures.
• Help define and drive implementation of processes and enhancements to mitigate data quality risks.
• Supports compliance assessment process by identifying and escalating items that may be a risk to the corporation.
• Supports Privacy initiatives through classification, tagging, and analysis of sensitive data.
• Ensures compliance and remediation of sensitive data in accordance to defined policies and processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in a business or science field; OR 4 years of relevant education and/or experience.

• 4 years of experience in an information management practice, business application function, or data delivery; OR If Advanced degree in a Business or Science discipline, 2 years of experience in data and analytics, technical, or business relevant function.
• Basic working experience following data management practices and theories and utilizing tools to implement data management to address data management risks and concerns.
• Intermediate Working SQL knowledge including SQL-based languages.
• Ability to build business knowledge through meaningful partnerships at the individual contributor and leadership levels.
• Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.
• Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management.

What sets you apart:

• Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms.
• Knowledge of data governance frameworks, control environments, and data trust practices.
• Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
• Experience managing structured and unstructured data assets across complex enterprise ecosystems.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $103,450 - $197,730. 

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.