Senior Marketing Operations Specialist - Multiple Teams

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are looking for an experienced operations professional to play a critical role in enabling PayPal and Venmo’s Social Media and Events teams to operate efficiently, effectively and at scale.

This role will serve as the operational backbone across both functions—helping manage agency and vendor relationships, budgets and processes, legal and compliance reviews, timelines, workflows, and cross-functional coordination. Working across PayPal and Venmo Social as well as internal and external Events, this person will help ensure teams can move quickly while maintaining the operational rigor required of a global payments company.

Job Description:

Essential Responsibilities:

• Coordinate the execution of marketing programs to ensure timely delivery.
• Provide consultation on complex programs and campaigns across various channels.
• Drive process efficiency and governance for marketing operations.
• Identify and resolve obstacles to maintain program momentum.
• Collaborate with internal teams to influence the quality and effectiveness of marketing processes.
• Implement data-driven tactics to enhance brand awareness and customer engagement.
• Build and maintain relationships with key stakeholders and cross-functional teams.
• Contribute to enhancing the customer experience and communication strategies.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

The ideal candidate is highly organized, solutions-oriented and comfortable managing multiple workstreams at once. They are a natural collaborator who can connect teams, anticipate roadblocks and create structure in a fast-moving environment. This person will work closely with internal stakeholders and external agency and vendor partners to improve how work gets done from planning through execution.

What you will do:

• Own day-to-day operations across social and events, establishing and managing workflows, timelines, processes and governance that enable teams to execute effectively.
• Manage social content review and approval processes across PayPal and Venmo, coordinating with Brand, Legal, Compliance and other stakeholders to ensure content moves efficiently from development through approval and publication.
• Support event operations across internal and external events, partnering with the Events team on planning processes, vendor coordination, timelines, approvals and execution.
• Manage agency and vendor operations, including onboarding, contracts, statements of work, purchase orders, invoicing and ongoing tracking in partnership with Procurement and Finance.
• Support budget management and measurement across social media and events, maintaining accurate tracking of invoices and spend, as well as performance management. 
• Identify opportunities to improve processes, developing scalable tools, templates and ways of working that reduce friction and allow teams to operate more efficiently.

Qualities of the right candidate for this role:

• 3+ years of experience in marketing operations, project management, and background in working with multiple systems across multiple teams and functions. 
• An exceptional operator: highly organized and detail-oriented, with the ability to manage multiple workstreams, stakeholders, deadlines and dependencies simultaneously.
• A strong project manager: experienced in building workflows, managing timelines, tracking deliverables and driving projects from planning through completion.
• Experienced with agencies and vendors: comfortable managing external partners, scopes of work, contracts, deliverables, budgets and performance.
• Comfortable navigating legal and compliance processes: able to coordinate complex review and approval workflows and ensure feedback and requirements are addressed before work moves forward.
• Financially disciplined: experience managing or tracking budgets, purchase orders, invoices, forecasts and agency/vendor spend.
• A natural collaborator: able to build strong relationships across functions and work effectively with senior stakeholders, agencies and external partners.
• A proactive problem solver: anticipates issues, identifies solutions and creates structure rather than waiting for direction.
• Calm under pressure: comfortable operating in a fast-paced environment where priorities can shift and multiple high-profile initiatives may be underway simultaneously.
• An excellent communicator: clear and concise in both written and verbal communication, with the judgment to know when to resolve an issue independently and when to escalate.
• Experience in financial services, fintech or another highly regulated industry is a plus.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York: ($98,000.00 - $140,250.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.