Renewals Manager

About Us

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here. 

Overview

As a Renewals Manager supporting SMB and Commercial customers, you will own the commercial renewal process for a portfolio of customers, driving predictable retention and identifying opportunities for future growth. Working closely with Customer Success, Sales and cross-functional partners, you will deliver a seamless renewal experience, proactively manage commercial risk, and help customers realize continued value from their investment in Seismic.

Who you are:

• 3–5 years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment.
• Experience managing a portfolio of SMB or Commercial customers with responsibility for revenue retention.
• Strong commercial and negotiation skills with the ability to confidently lead customer conversations and achieve successful outcomes.
• Ability to identify expansion opportunities and collaborate effectively with cross-functional teams to support customer growth.
• Analytical mindset with experience using customer insights, product usage, and CRM data to inform decisions and prioritize work.
• Experience maintaining accurate forecasts and CRM hygiene using Salesforce or a similar CRM platform.
• Strong organizational and time management skills, with the ability to manage a high-volume portfolio while maintaining attention to detail.
• Excellent communication and stakeholder management skills, with a collaborative approach to working across Sales, Customer Success and Revenue Operations..
• Self-motivated, adaptable, and committed to continuous improvement in a fast-paced, high-growth environment.

What you'll be doing:

• Own Commercial Renewals: Manage the end-to-end renewal process for an assigned portfolio, delivering timely, accurate, and predictable renewal outcomes.
• Drive Retention: Proactively manage renewal plans, identify commercial risks early, and engage customers to maximize retention and long-term value.
• Build Customer Relationships: Develop trusted relationships with customer stakeholders, understand their business priorities, and position the ongoing value of Highspot.
• Identify Growth Opportunities: Recognize expansion opportunities and partner with Sales, and Customer Success to progress customer growth.
• Lead Commercial Conversations: Manage renewal negotiations and coordinate with internal teams to resolve commercial blockers and deliver successful outcomes.
• Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial data to prioritize renewals, identify risks, and improve portfolio performance.
• Deliver Forecast Excellence: Maintain accurate forecasts, CRM hygiene, and renewal reporting to provide clear visibility into portfolio performance and commercial risk.
• Collaborate Across the Business: Partner with Customer Success, Sales, Revenue Operations, Finance, and Legal to deliver a consistent, customer-centric renewal experience.
• Drive Operational Excellence: Contribute to scalable renewal processes, best practices, and continuous improvement initiatives that enhance customer outcomes and business performance.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   

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