Tesla

Makes electric cars, robotaxis and grid batteries

Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeAgios Ioannis Rentis, GreeceNo salary listed

About the Job

Requirements

Ideally, have a minimum of 12–18 months of technical work experience in the automotive industry.
Strong communication skills in English and a local language are essential.
Ability to engage with customers on a technical level and maintain a strong customer-focused mindset.
Demonstrate a safety-minded attitude and safe work practices.
Ability to work independently as part of a larger team in a high-paced, dynamic environment.
Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.
Hold a valid driver's license in Greece.

Responsibilities

Investigate upcoming repair cases, understand customer concerns, and ensure required parts are available.
Plan routes, prepare parts, load the vehicle, and drive to customers to service their vehicles while meeting daily customer targets.
Provide a mobile service experience and take ownership of customer needs.
Educate customers on technical information and general vehicle usage.
Meet customers and perform repairs including interior component replacement, general maintenance, charging issue resolution, alert analysis, recalls and bulletins, fluid replenishment, door-handle maintenance and adjustments, basic diagnostics, and body adjustments.
Complete service repair orders in the Ranger app/SCA and settle payments with customers.
Coordinate with a mobile service advisor when customer follow-up is needed because of unexpected changes.
Drive back to the base at the end of the day and return MRB items to parts or have them scrapped.
Follow safety instructions and specified repair guidelines to meet accepted quality levels.
Operate and maintain hand, power, and shop tools and equipment.
Maintain records of time, expenses, and materials.
Support other service centers when needed.
Work collaboratively with the mobile team to achieve goals.
Develop and maintain an individual development plan and continuously develop technical knowledge and skills.

Category	Vehicle Service
Location	Agios Ioannis Rentis
Requisition ID	287588
Type	Full-time

Job Description

<p>At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy.As a Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focussing on the continuous development of your technical skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.</p>

Job Responsibilities

Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
Educate the customers on technical information and general usage of the vehicle
Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels
Operate a variety of hand, power, and shop tools and maintain tools and equipment
Maintain records of time, expenses and materials
Support other service centers when needed
Work with a collaborative attitude and team spirit with your mobile team to achieve goals
Develop and maintain your own individual development plan, continuously developing your knowledge and skills

Job Requirements

Ideally a minimum 12-18 months Technical work experience from automotive industry
Strong communication skills in English, and a local language, is essential
Ability to engage with customers on a technical level and a strong customer focused mindset
Passion for Tesla and serve as advocate and brand ambassador to our customers
Demonstrate a safety minded attitude and safe work practice
Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Be strategic and proactive. You must think and plan ahead
Valid Driver’s license in Greece

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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