Manager Information Technology - Multiple Teams

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose:

Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

We are seeking an experienced Manager Information Technology (Operational Monitoring, KPI, Automation) to join our Design Eng Processes team - CAT IT Division.

The preference for this role is to be based out of Bangalore – Caterpillar PSN 

This position requires candidate to work a 5-day -a -week schedule.

Shift Timing: 01:00-10:00PM IST

We are seeking a highly analytical and results-driven Senior Metrics Analyst to lead the development, management, and optimization of IT Service Management (ITSM) reporting, analytics, and performance measurement capabilities. This role will be responsible for transforming operational data into actionable insights that drive service excellence, continual improvement, and informed decision-making across IT.

The successful candidate will partner with IT leadership, service owners, and operational teams to establish meaningful performance metrics, develop executive-level dashboards, and provide strategic recommendations that improve service quality, customer satisfaction, and operational efficiency.

Job Duties:

· Build an Operational Controle Center (OCC) model for supporting SAP, MfgPro, QAD, Mainframe platforms and applications.

· Provide program leadership, transitions tracking, budgeting and support vendor management.

· Provide leadership for automation using complex operational data and derive business actions.

· Analyse service performance data to identify trends, recurring issues, service improvement opportunities, and operational risks that can be addressed with AI/Automation

· Partner with IT leadership, service owners, and operational teams to establish meaningful performance metrics and reporting standards.

· Champion data-driven decision-making across IT operations through automation and root-cause resolution through AI.

· Present findings, trends, risks, and improvement recommendations to senior management, stakeholders

· Identify opportunities for reporting automation and process optimization to increase efficiency and reduce manual effort.

Top Candidates Will Have:

· Deep understanding of operation control centre best practices and control frameworks.

· Deep functional knowledge on Manufacturing and Supply Chain processes. 

· Experience supporting global IT operations and service delivery organizations.

· Strong business acumen with the ability to align technical metrics to business outcomes.

· Proven track record of driving measurable improvements in service performance, customer satisfaction, and operational efficiency through analytics and reporting.

Additional Duties
Support building AI/Automation capabilities for the SAP and Mainframe landscape

Education / Experience:

· Engineering degree or Equivalents

· Total 15+ Years of IT experience. 5+ years of experience in people management, IT Operations Analytics, Service Reporting, Business Intelligence, or a related field.

· Demonstrated ability to analyse large data sets and translate findings into actionable business recommendations.

· Experience presenting analytical findings and recommendations to senior leadership and executive stakeholders.

Additional Info:

• 25% Travel
• This role requires 5 days onsite.
• Relocation is unavailable.

Skill Descriptors
Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
Level Basic Understanding:
• Works to understand the business priorities of internal and external clients.
• Describes profitability drivers and considerations.
• Describes desired or actual business results in measurable scales or terms.
• Explains how the organization makes money.

Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
Level Extensive Experience:
• Compares organization's technology practices to other organizations.
• Discusses organizational position in relation to technology-related trends.
• Cites examples of successful organization initiatives and underlying technologies.
• Presents alternative views of key technologies and their implications.
• Highlights organizational implications associated with major IT trends.
• Advises key lines of business on major advances in technology and implications.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Extensive Experience:
• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.

Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.
Level Working Knowledge:
• Recommends improvements to talent management initiatives based on analysis of data on their effectiveness.
• Maintains strong relationships with formal and informal mentors.
• Implements systems and methods for supporting talent management programs.
• Negotiates for key developmental experiences and transitional experiences.
• Introduces contacts from personal and professional networks to hiring managers.

Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
Level Extensive Experience:
• Translates vision into specific functional or departmental initiatives.
• Uses a normative decision model (with leadership styles and situational variables) to select style.
• Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
• Uses emotional contagion to affect the mood of group members, tone of group and group processes.
• Initiates structure: role clarification, setting standards, holding subordinates accountable, etc.
• Employs various group decision-making methods depending on the situation.

Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).
Level Extensive Experience:
• Manages actual and perceived conflict of interest issues.
• Monitors and communicates vendor effectiveness, reliability and performance.
• Influences existing and new vendor relationships and the approved vendor list.
• Interprets documents detailing service provisions and financial arrangements.
• Explains case studies of effective and ineffective partnering relationships and lessons learned.
• Advises others on the issues and considerations for working with new vendors, suppliers or partners.

IT Service Management (ITSM): Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.
Level Expert:
• Oversees the establishment and use of best practices in IT service management.
• Leads in the development of information technology and personal technical skills.
• Promotes the use of standard procedures in each function of IT services.
• Creates criteria to measure professional services; ensures the quality of IT services.
• Forecasts technological industry trends and potential risks in IT service management.
• Provides insight into system optimization and development of process-focused IT services

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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