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Ouihelp

Technology-driven platform for in-home caregiving

Agency Opening Manager - Personal Services

Case Management & AdvocacyPosted on Nov 12
Full-timePau, FranceIn-person

About the Job

Requirements

  • A minimum Bac +2 diploma in health or medico-social sectors is required.
  • Successful prior professional experience in an equivalent position is required.
  • Strong knowledge of the private and/or public health sector and its challenges is required.
  • A strong network of active referral partners in the Pau region is essential.
  • Strong work capacity, commitment, organization, and prioritization skills are required.
  • The position is open to people with disabilities.

Responsibilities

  • Assess beneficiaries’ needs at home and develop personalized support plans.
  • Recommend suitable home-care assistants according to beneficiaries’ situations and needs, in collaboration with the sector coordinator, and introduce the home-care workers to beneficiaries.
  • Conduct regular quality visits, supervise services, and ensure service quality and satisfaction for beneficiaries and their families.
  • Follow up with prospects.
  • Prospect for, establish, and maintain long-term relationships with healthcare and medico-social professionals in the territory as part of care coordination.
  • Provide precise reporting on actions to the area manager.
  • Coordinate work among beneficiaries, family caregivers, and home-care workers.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

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