Project Manager - Retail Operations

Get to know the role

• Job Title: Project Manager, Retail Operations (18-month Fixed Term-Contract)
• Job Summary: The Pokémon Company International is on an exciting journey to open a new Pokémon Store in London which will be the ultimate destination for Pokémon fans and include a variety of exclusive merchandise and one-of-a-kind experiences for Trainers of all ages. We are seeking a proactive and detail-oriented Project Manager, Retail Operations to join us to lead the operational mobilisation project. You will ensure all workstreams are delivered on schedule and the business is ready for a successful opening. Responsibilities will include operational design, systems implementation, supplier mobilisation, logistics planning, policy and process development, customer experience planning and training readiness. As part of a newly established project team, this role will operate in a dynamic environment where priorities and scope may evolve as the project progresses.
• People Manager: No

Please note that the applications must be submitted by 15 November 2026. We encourage early applications, as we may review candidates on a rolling basis and reserve the right to close the vacancy before the advertised deadline.

What you’ll do:

• Lead and deliver the operational mobilisation plan, translating high-level requirements into detailed workstreams, milestones, and delivery schedules.
• Ensure projects are delivered on time, within scope and budget.
• Proactively control timelines, dependencies, risks, and issues and escalating where required.
• Procure, contract, onboard and manage external suppliers (i.e. EPOS system, Facilities Management, Security).
• Establish project governance routines (e.g., RAID logs, weekly reporting, stakeholder updates, action tracking) and drive accountability across workstreams and tasks.
• Lead the transition from project delivery into business-as-usual operations.
• Act as both a leader and collaborator on specific workstreams, including Operational Design, People & Training, IT Systems, Reporting & Data, Policies & Procedures, and Logistics.
• Work closely with Project Managers to coordinate dependencies, manage change control and ensure clear ownership across workstreams.
• Build effective relationships with stakeholders across all levels of seniority and international offices.
• Develop a comprehensive understanding of the wider programme and apply this insight to operational planning and delivery. 

How you'll be successful:

The Operations workstream is highly complex and will have conflicting and overlapping priorities. Success in this role will be driven by strong organisational and project delivery skills, coupled with the ability to navigate internal ways of working, processes and stakeholders. The successful candidate will be highly collaborative, adaptable and comfortable operating in a fast-moving environment.

What you’ll bring:

• Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
• Bachelor's degree in related field or a demonstrated equivalent level of applicable experience.
• Experience leading complex operational initiatives, business readiness activities, programme delivery or project management is essential.
• Strong supplier management experience, ideally including RFPs, contracting coordination, and supplier mobilisation.
• Strong communication and stakeholder management skills, able to influence and drive progress across functions and geographies.
• Confident working in fast-paced, ambiguous environments with a pragmatic, outcomes-focused mindset
• Experience within a retail environment, particularly retail operations, would be beneficial.
• Familiarity with project management tools and structured delivery methodologies; experience with Monday.com would be advantageous.
• Experience supporting the operational setup of a new physical site/location, customer environment, or large-scale launch.
• Experience with operational readiness planning, launch preparation and transition into business-as-usual operations.
• Exposure to facilities or service-provider mobilisation.
• Confident working in a fast-paced environment with an outcomes-focused mindset.
• Ability to prioritise multiple tasks and competing deadlines.
• Resiliency and adaptability in a fast-paced, evolving environment.

Base Salary Range: For this role, new hires generally start between £54,100.00 - £72,000.00 per year. The full range is £54,100.00 - £97,500.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

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