Trade Services Account Manager

Job information
As a BE Trade Sales Account Manager (TSAM), you will hold the end-to-end responsibility for managing a portfolio of Trade* clients in the Belgian market. Acting as the primary point of contact, you will ensure seamless operational execution and relationship stewardship — driving consistency, scalability, and successful delivery of ING’s full Trade Solutions offering. You will be accountable for overseeing our Belgian Wholesale Banking clients’ using ING’s Trade Solutions throughout the lifecycle of deals won, with a strong focus on retaining and expanding existing business through in-contract sales. Your role is pivotal in identifying upsell opportunities, optimizing solution performance, and maintaining high levels of client engagement.
You will work closely with the BE TS Sales team as well as the Trade Centre of Excellence and Central TSAM team in Amsterdam and Brussels to ensure consistent execution, scalable delivery, and successful implementation of ING’s Trade Solutions in the Belgian market.

The team
The BE Trade Sales Account Management Team will be a team of 2 specialists with a direct reporting into the BE TS Sales organization and a functional reporting line into the Global Head of TSAM.

Roles and responsibilities
As a Trade Sales Account Manager, you will play a pivotal role in managing and growing a portfolio of Wholesale Banking Trade clients in the Belgian market, with responsibilities spanning the (operational) structuring and execution as well as focusing on revenue growth and strategic program development, including:
● End-to-end responsibility for servicing a portfolio of Wholesale Banking Trade clients, working closely with our Trade Centre of Excellence Team and our central Operations Team.
● Grow the income of your respective portfolio; TS Fee income and Net Interest Income (NII) by leveraging existing relationships.
● Serve as the primary contact for your portfolio of Clients and act as escalation point for any incident or mismatches in the daily operational tasks and settlements.
● Responsibility for structuring and implementing the operational setup for new Trade transactions, incl. onboarding of buyers and suppliers, refining the technical interface (formats), as well refining the operational setup to ensure for a smooth and automated daily processing.
● Collaborate closely with the ING Hubs to drive operational excellence and ensure consistent, high-quality execution across Trade processes.
● Participating in deal teams for new Trade client pitches and contributing to Request for Proposals (RfPs) to increase TS income.
● Proactively conduct client reviews, monitor client revenues, and visit clients to discuss program performance, supplier onboardings campaigns or any other Trade related business.
● Ensure appropriate communication with all internal stakeholders.
● Fluent in both Dutch, French and English (verbal and writing).
● Ensure compliance with Know Your Client (KYC) guidelines.
● Identifying and acting upon process improvement opportunities.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
The ideal candidate combines deep industry expertise with strong commercial and operational capabilities, and demonstrates the following key skills and experience:
● Proven experience managing complex client relationships across international and multi-market environments, with a strong focus on delivering value in Trade Solutions and Transaction Services space.
● Strong commercial drive paired with sound risk awareness, credit judgement, analytical skills and understanding of Wholesale Banking.
● Deep understanding of operational workflows, scalable transaction banking systems, and account management best practices, including familiarity with ING Wholesale Banking (Trade) infrastructure.
● Excellent interpersonal and communication skills, with the ability to engage
effectively across seniority levels and maintain strong internal and external
stakeholder alignment.
● Self-motivated and organized, with the ability to prioritize tasks, take ownership, and work effectively in a deadline-driven environment.
● A proactive team player with a positive attitude, eager to learn, share knowledge, and contribute to a cohesive and client-focused team culture.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life.

About us
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Questions?
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