Tesla

Makes electric cars, robotaxis and grid batteries

Market Asset Manager - Charging

Customer ExperienceConfirmed live in the last 24 hours

Full-timePalo Alto, CA, USANo salary listed

About the Job

Requirements

A bachelor's degree in a relevant field of study or equivalent experience is required.
Excellent written and spoken English is required.
Ability to manage multiple high-priority tasks efficiently with strong attention to detail in a high-change environment is required.
A proactive and resourceful approach to identifying problems and non-standards and offering creative solutions is required.
An energetic, diplomatic, and cooperative communication style to positively influence project outcomes is required.

Responsibilities

Review, diagnose, and resolve non-charging asset-related issues identified through customer feedback, site hosts, and social platforms to maintain site-level excellence, working with internal teams and external vendors.
Take ownership of the customer journey and experience.
Resolve a high volume of real-time site issues within the assigned submarket; success is measured by the time and quality of resolution.
Coordinate resources and provide clear direction, timelines, and deliverables for internal and external stakeholders, closely monitoring progress and proactively following up.
Create budgets and purchase orders, and conduct invoice audits and approvals.
Manage data for non-charging assets, customer-facing arrival information, site-opening customer-facing validations, UI/app bug escalations, and Trip Planner optimization flags; review data for trends and support preventative maintenance campaigns.
Partner closely with energy service and deployment teams to define and meet customer experience service-level agreements and continuously improve customer feedback.

Desired Qualifications

Experience in the construction industry is a plus.
Fluency in Spanish is strongly preferred.

Category	Charging
Location	Palo Alto, California
Requisition ID	289175
Type	Full-time

Job Description

<p>Tesla sets the bar for a trustworthy & resilient charging network. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network. </p><p>The Market Asset Manager works on the North America Charging Operations team and will support regional operations. The role is responsible for maintaining excellent customer experience through UI accuracy & the review, diagnostics and resolution of non-charging asset related issues. The individual will work closely with energy service, market asset management, internal engineering teams and external sites hosts & vendors.</p>

Job Responsibilities

Review, diagnose and resolve non-charging asset-related issues identified through customer feedback, site hosts and social platforms to maintain site level excellence, working with internal teams and external vendors
Take the highest level of ownership of the customer journey and experience
Resolve a high-volume of real-time site issues within assigned submarket; success will be measured on time and quality of resolution
Coordinate resources, provide clear direction, timelines, and deliverables for internal and external stakeholders, closely monitoring and proactively following up
Create budgets, purchase orders, invoice audits & approvals
Responsible for data management of non-charging assets, customer-facing information for arrival experience, site opening customer-facing validations, UI/app bug escalations, and Trip Planner optimization flags; review data for trends and support preventative maintenance campaigns
Work in close partnership with energy service and deployment teams to define and meet customer experience SLAs, continuously improving customer feedback

Job Requirements

Up to 25% travel (across North America) required
Bachelor's degree in a relevant field of study, or equivalent experience; experience in construction industry is a plus
Excellent written and spoken English, with fluency in Spanish strongly preferred
Energetic, diplomatic, and cooperative communication style to positively influence project outcomes
Ability to manage multiple high-priority tasks efficiently, with strong attention to detail, in a high-change environment
Passionate about improving the customer experience and representing the Tesla brand to external stakeholders
Proactive and resourceful in identifying problems and non-standards, offering creative solutions

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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