Lead Critical Facilities Technician

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Data Centers

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

Build Your Career With Iron Mountain

The Lead Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. IMDC is looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision.

What We Offer:

• 401(k), Employee Stock Purchase Plan

• Medical, Dental and Vision benefits - Day One

• Employee Assistance Program

• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay

• Professional Development and Training 

• Referral program

Key Responsibilities:

• First escalation point of contact for the Critical Facilities team and our customers. 

• Acts as liaison between the critical facilities team and management. 

• Provides formal and informal training to the team throughout the course of each day. 

• Provides administrative support for Ops management including staff scheduling, ticket queues, maintaining inventory levels, supplies, PPE, and other duties as assigned.

• Reporting for compliance audits.

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.

• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.

• Partner with the Service Delivery and/or Network team during incidents.

• Perform maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.

• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Create tickets and assign work tickets to team members.

• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. Pull readings for monthly billing.

• This position is customer facing and will require contact in-person and via telephone & email.

Key Skills, Requirements and Competencies:

• 3-5 years experience in a critical operations environment and/or data center experience preferred, but not required

• Experience running projects or supervising people is preferred.

• Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members. Effective communication is knowing what to convey and how to convey that information.

• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.

• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.

• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.

• Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required.

• The ability to obtain security clearance via government or other agency background check may be required for customer support. 

• Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder.  Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements.  They may be subject to review.  All positions within Iron Mountain may include other duties as assigned. 

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Real Estate & Facilities