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Phoenix Senior Living

Senior housing operator with memory care

Business Office Manager

Full-TimeUpdated on 10/23/2026
No salary listed
Junior
Bachelor's, Associate's
Springfield, MO, USA
In Person
Business & StrategyBusiness Operations

About the job

Requirements
  • One year of related experience.
  • Preferred associate or bachelor's degree.
  • Skills in supply management, informing others, tracking and analyzing budget expenses, delegation, staffing, managing processes, multitasking, supervision, developing standards, promoting process improvement, inventory control, and reporting.
  • Ability to meet the stated physical requirements, including standing, walking, sitting, driving, lifting, carrying, and assisting with loads.
Responsibilities
  • Maintain office services by organizing operations and procedures, preparing payroll, controlling correspondence, implementing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
  • Define procedures for the retention, protection, retrieval, transfer, and disposal of records.
  • Plan and implement office systems, layouts, and equipment procurement to maintain office efficiency.
  • Establish office policies, standards, and procedures; measure results against standards and make necessary adjustments.
  • Schedule and assign employees, and follow up on work results to complete operational requirements.
  • Manage the recruitment, selection, orientation, and training of associates to maintain office staff.
  • Coach, counsel, and discipline associates; plan, monitor, and appraise job results.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing professional networks.
  • Implement the set budget, analyze variances, and initiate corrective actions to achieve financial objectives.
  • Contribute to team efforts by accomplishing related results.

About the company

Phoenix Senior Living develops, owns, and operates senior housing communities in the Southeastern United States. Its portfolio includes independent living, assisted living, memory care, skilled nursing, and respite care, and the company grows by developing, acquiring, and managing properties. Residents pay for housing and levels of care, and the company uses an entrepreneurial support model that lets each community run like its own small business, tailored to local markets. Technology such as PalCare nurse calls and Paylocity for HR helps deliver care and run operations more efficiently. Compared with competitors, Phoenix emphasizes personalized, resident-focused care, a sense of community, and brand experimentation (for example, The Hammocks, a blend of active adult and independent living) to meet local demand. Its goal is to expand its growing portfolio across multiple states while maintaining individualized care and community-focused services.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Roswell, Georgia

Founded

2014

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Simplify's Take

What believers are saying

  • Phoenix Senior Living added five communities between February and March 2026.
  • The company won Argentum’s 2025 Best of the Best Award for the Legacy Project.
  • Scott Lindsay joined in May 2026 to improve business optimization and compliance execution.

What critics are saying

  • Revelio Labs showed headcount at 531 in March 2026, down from 589 in 2023.
  • Managing 55 communities across 10 states strains standards, recruiting, and local accountability by 2026.
  • A severe safety or staffing lapse at one flagship could damage referrals and trigger contract losses.

What makes Phoenix Senior Living unique

  • Phoenix Senior Living ranked No. 44 nationally on Argentum’s 2026 provider list.
  • It runs 55 Southeast communities and adds management contracts quickly in 2026.
  • Its July 2026 AI fall-detection rollout and AI concierge signal unusual operational experimentation.

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Benefits

  • Health Insurance
  • Paid Vacation
  • Flexible Work Hours
  • Remote Work Options
  • 401(k) Retirement Plan
  • Stock Options
  • Wellness Program
  • Mental Health Support
  • Conference Attendance Budget
  • Family Planning Benefits
  • Fertility Treatment Support
  • Professional Development Budget