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Lookers

UK automotive retailer with multiple brands

Sales Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeNewcastle upon Tyne, UK£45k - £55kIn-person

About the Job

Requirements

  • Prior experience in a similar premium automotive environment, with a proven track record in transactional sales and delivering exceptional customer service experiences.
  • Experience leading a highly motivated team and getting the best out of each team member.
  • Experience monitoring financial performance against budget and promptly identifying and addressing shortfalls.
  • Ability to understand finance and insurance product regulations.
  • Ability to communicate effectively and influence and negotiate a sale.
  • A full UK driving licence is essential.

Responsibilities

  • Manage the full sales process, from web inquiry to phone and showroom.
  • Manage staff performance through structured one-to-ones, training, and development.
  • Implement department targets and brand key performance indicators.
  • Buy vehicles and maintain up-to-date stock pricing.
  • Ensure full Financial Conduct Authority compliance within the Sales Department.
  • Manage and own customer satisfaction.
  • Oversee the day-to-day running of the showroom, including vehicle valuations and sales.
  • Supervise the vehicle journey from workshop preparation through imaging and showroom presentation.
  • Work alongside the divisional buyer, preparation technicians, detailers, and photography team to deliver marketing standards.
  • Act as a role model for customer service excellence, leading by example, and develop long-lasting relationships with customers while coaching and motivating the team to do so.

About the Company

Lookers

UK automotive retailer with multiple brands

Lookers is a large UK-based network of car dealerships that buys, sells, and services vehicles. It makes money by selling new and used cars, providing aftersales services, parts, and financing through its showrooms and service centers across the country. The company grows by acquiring regional dealerships and consolidating brands, giving it a broader footprint and more diverse offerings. Since 2023, Lookers is owned by Global Auto Holdings Limited, backed by Alpha Auto Group, which gives it greater scale and resources to compete in the auto market. Lookers’ key difference from competitors is its long history of growth through strategic acquisitions that expanded its brand mix and geographic reach, creating a wide nationwide network. Its goal is to maintain leadership in UK automotive retail by expanding its dealership network, offering a full range of vehicle brands and services, and leveraging its scale to stay competitive.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Manchester, United Kingdom
Founded
1908

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