Associate Customer Success Manager

At Verint, we’re helping shape what is next in customer experience. As a leader in CX automation, we are creating a future where people and AI-powered bots work together to help some of the world’s most iconic brands achieve real business outcomes. Powered by our next-generation Verint Open Platform, we are continuing to grow, innovate, and push the boundaries of what is possible with AI.

We are bringing together passionate people with diverse voices, perspectives, and expertise who want to push what is possible, make an impact, and help shape the future of AI-powered customer experience. If you are excited by who we are, where we are going, and what we are building together, we want to hear from you!

About the Role:

You will be responsible for delivering a professional, creative, and high-quality experience for Verint customers across the CALA region. You will support both internal and external stakeholders through consulting engagements delivered virtually and in-person, as well as training on multiple Verint solutions. The consultant will play a key role in driving customer adoption, satisfaction, and long-term success.

As an Associate Customer Success Manager, you will:

• Assist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations.

• Support creating and delivering a success roadmap that aligns with each customer's unique business goals and objectives.

• Help drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.

• Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.

• Learn and become a subject matter expert on assigned Verint Product Solutions so that you can speak and demonstrate intelligently about the product's value and usage.

• Assist in the ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions.

• Identify Expansion Opportunities to drive revenue growth.

• Work with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.

• Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned.

• Bring intelligent product feedback and recommendations from customers back to the product team.

• Advocate customer needs/issues cross-departmentally.

• Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

Requirements you will need to be successful:

• Bachelor’s degree or equivalent experience

• Minimum of 0-3 years of experience in a customer-facing role focused on Customer Success

• Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment

• Ability to speak and write English, Spanish, and Portuguese fluently

• A strong sense of urgency to perform actions quickly

• Proficiency in multitasking, such as handling escalation calls in the morning, conducting best practices calls during mid-day, facilitating onboarding meetings in the afternoon, etc.

• Ability to effectively and successfully handle customer service issues and conflict situations

• Ability to travel up to 25% (domestic and regional within CALA)

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

At Verint, our values are more than words. They are how we work together every day. We operate as One Team, embrace Continuous Innovation, communicate openly with Zero Daylight, bring a Bias to Action, and stay Customer Powered in the decisions we make. Together, these values guide how we collaborate, innovate, and deliver meaningful impact.

Our people are at the heart of Verint, and we are committed to supporting their well-being. We offer a variety of benefits that includes paid time off, health and wellness benefits, and retirement benefits, based on eligibility and local requirements.

If you require a reasonable accommodation or adjustment to participate in the interview process, please contact [email protected] as soon as possible so we can discuss your needs and provide appropriate support.

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