Lead Business Operations Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead BizOps Engineer F/TOverview
Support daily operations with a distinct focus on triage, impact mitigation and root cause identification through a depth of knowledge for corresponding products.

Role
• Proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
• Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
• Align product and customer focused priorities with operational needs role.
• Lead efforts for protect and enable teams responsible for implementing DevOps practices, production readiness, and compliance for Mastercard core applications.
• Lead corporate security operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams.
• Lead activities for continuous delivery / continuous improvement, automate existing technical processes, enhanced monitoring, and identify efficiencies for Crypto service applications.
• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.

About You
• Master's degree or foreign equivalent in Software Engineering, Electrical Engineering, Information Systems, Information Technology, Computer Science, Engineering or related and three (3) years of experience in the job offered or as Software Engineer, Systems Administrator, IT Consultant or related.
• Alternatively, employer will accept a Bachelor's degree and six (6) years of progressively responsible experience.
• Qualifying experience must include at least one (1) year with each of the following: Application lifecycle management (ALM); Change management; Automation; Developing scripts; Software engineering concepts and methodologies; Information security standards and principles auditing, compliance and SDLC; Monitoring, measuring availability, latency and overall system health.
• Rate of pay: $120,661.00 – 187,000.00 / year
• Employer will accept any suitable combination of education, training, or experience.
• Telecommuting and/or working from home may be permissible pursuant to company policies.
• To apply, please click the “Apply for job” link above, or send resume to recruiter Nathan Morris, [email protected], 2200 MasterCard Blvd, O’Fallon, MO 63368. Reference MC15-2024.

Incentives offered through MasterCard’s Employee Referral Program Apply to this position. For more information, please visit our Employee Referral Site or see employee handbook.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.