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The Opportunity Alliance

Nonprofit community action agency delivering integrated services

Crisis Intervention Specialist

Full-TimeUpdated on 10/21/2026
$23/hr+ 403(b) match
Entry
Associate's
Portland, ME, USA
HybridIn-office and community work in Portland/Cumberland County, with some potential for remote work.
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • An associate degree or higher is required.
  • Proficiency with technology is required.
  • Must successfully pass a criminal background check.
  • A driver's license, a vehicle, and a good driving record are required.
  • No prior experience is necessary; full training is provided.
Responsibilities
  • Respond to and support adults, children, and families experiencing mental health crises.
  • Engage people in crisis, de-escalate situations, assess needs, and develop collaborative action steps.
  • Provide direct service and intervention in person, by phone, or through electronic media.
  • Attend staff meetings as needed to ensure continuity of care and participate in other meetings as needed.
  • Establish and maintain positive work relationships, engage fully as a team member, demonstrate constructive conflict resolution, and use self-care tools to recognize and safely attend to secondary traumatization.
  • Perform all work within a trauma-informed, trauma-sensitive, and recovery-oriented framework.

About the company

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The Opportunity Alliance

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The Opportunity Alliance is a non-profit community action agency serving Cumberland County, Maine, coordinating programs to help individuals and families build stable lives. It uses a wrap-around, holistic approach across four pillars—Behavioral Health & Wellness, Community Well-Being, Childcare & Early Childhood Education, and Poverty & Economic Mobility—with services like Maine Crisis Line/988, 211 Maine, residential treatment, homelessness prevention, heating assistance, Head Start, and WIC. It is funded by grants, public funding, and donations, and it uses data-driven, trauma-informed care to measure impact and ensure quality. Its goal is to reduce poverty, increase stability, and create economic mobility for people and communities, with statewide reach for some programs and deep local roots dating back to 1965.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

South Portland, Maine

Founded

1965

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Simplify's Take

What believers are saying

  • SAMHSA awarded $248,939 in August 2026 for Crisis Line follow-up improvements.
  • Maine housing demand rose 5% statewide in 2026, boosting TOA’s emergency-assistance relevance.
  • October 22, 2026 RAISE fundraising event signals active donor support and community visibility.

What critics are saying

  • May 2025 federal and Maine settlement over Provider Labs damaged trust and scrutiny.
  • HEAP demand jumped to 1,000 applications by September 2026, straining staff and funding.
  • Dependence on grants and public contracts creates an existential cliff if renewals slip.

What makes The Opportunity Alliance unique

  • TOA runs Maine Crisis Line/988 and 211, handling 3,835 weekly calls.
  • Its 2026 Head Start grant hit $4.37 million, anchoring statewide early-childhood scale.
  • Integrated services span crisis, housing, childcare, and energy aid across Cumberland County.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Remote Work Options
  • Paid Holidays
  • Paid Vacation
  • Family Planning Benefits
  • Fertility Treatment Support