Tesla

Makes electric cars, robotaxis and grid batteries

Mobile Tire Supervisor - Night Shift

Automotive Mechanical Repair & MaintenancePosted on Nov 13

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree or equivalent professional experience is required.
Prior leadership experience in a service-focused industry is preferred, but automotive expertise is not required.
Ability to meet deadlines, be accountable for quality and quantity, and manage multiple tasks with competing priorities.
Foundational computer skills and experience with Microsoft Office are required.
Ability to work a flexible schedule, including nights, weekdays, weekends, and overtime.
Willingness to learn new automotive technologies and cross-collaborate with neighboring markets.
A valid driver's license is required.

Responsibilities

Provide effective supervision, communication, and coaching to technical employees to meet quality and service output goals, while maintaining accurate shop records and inventories.
Act as the process leader for shop activities, defining and systematically improving work standards in collaboration with service technicians and the service center team.
Lead, coach, and develop a highly engaged team of technicians by conducting regular one-on-one developmental meetings, monitoring training needs, and coordinating with the training team.
Collaborate with the Service Manager and key stakeholders to establish targets for quality, speed, and cost aligned with customer and business requirements.
Oversee roadside response operations in an assigned geographic, multi-market area.
Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams, using creative and proactive approaches to resolve customer and robotaxi events and other roadside concerns.
Ensure work standards and engineering procedures are up-to-date, accurate, and compliant to achieve maximum quality.
Monitor and enforce employee compliance with safety regulations and the service center's safety program.
Address technical and personnel issues, manage effective scheduling to meet service needs, and ensure adherence to company policies for vacation and time off.

Desired Qualifications

Prior leadership experience in a service-focused industry.

Category	Vehicle Service
Location	AUSTIN, Texas
Requisition ID	289899
Type	Full-time

Job Description

<p>As a Mobile Tire Service Supervisor at Tesla, you will play a crucial leadership role in overseeing our remote service team. Your responsibilities include leading a team of engaged technicians to deliver a superior service experience. Ideal candidates will exhibit both efficiency and dedication to ensure excellent results and operational efficiency. You'll strategically position technicians and streamline workloads, acting as a crucial link between the Mobile Tire Team and the Roadside Support Team, the Robotaxi Team, and the Mobile Service Team.<br></p>

Job Responsibilities

Provide effective supervision, communication, and coaching to technical employees to meet quality and service output goals, maintaining accurate shop records and inventories
Act as the process leader for shop activities, defining and systematically improving work standards in collaboration with service technicians and the service center team
Lead, coach, and develop a highly engaged team of technicians by conducting regular one-on-one developmental meetings to facilitate professional growth whilst monitoring training needs and coordinating with the training team
Collaborate with the Service Manager and key stakeholders to establish targets for quality, speed, and cost aligned with customer and business requirements. Oversee roadside response operations in an assigned geographic, multi-market area
Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams ; able to use creative and proactive approaches to resolve customer and robotaxi events and other roadside concerns
Ensure work standards and engineering procedures are up-to-date, accurate, and adhere to compliance for maximum quality
Monitor and enforce employee compliance with safety regulations and the service center's safety program, address technical and personnel issues, managing effective scheduling to meet service needs, and ensuring adherence to company policies for vacation and time off

Job Requirements

Bachelor’s degree, or equivalent professional experience
Prior leadership experience in a service-focused industry preferred; automotive expertise not required
Ability to meet deadlines and be accountable for quality/quantity and manage multiple tasks with competing priorities
Excellent interpersonal and communication skills. Foundational computer skills, experience with Microsoft Office required
Able to work a flexible schedule, including nights, weekdays, weekends, and work overtime
Willingness to learn new automotive technologies, cross-collaborate with neighboring markets, and maintain positive working relationships in a team-based environment 
Valid driver’s license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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