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Anduril

Builds autonomous weapons for the US and allies

NX CAD Support Engineer

Enterprise Applications +1Confirmed live in the last 24 hours
Full-timeMountain View, CA, USAIn-person

About the Job

Requirements

  • An associate degree or bachelor's degree in Information Technology, Computer Science, Engineering, or Drafting/Design, or equivalent work experience.
  • Two to four years of experience in an IT helpdesk or technical support role.
  • At least one to two years of professional experience supporting or directly using CAD platforms such as NX or SolidWorks.
  • Working knowledge of interpreting NX Logs and Sys Logs.
  • Strong written and verbal communication skills to interact effectively with all organizational levels.
  • Troubleshooting skills and a methodical approach to diagnosing complex software conflicts.
  • Ability to explain complex technical issues to technical engineers and non-technical staff.
  • A patient, empathetic, and helpful attitude toward end users under tight deadlines.
  • Multitasking skills to manage a high volume of tickets while prioritizing critical CAD-stoppage issues.

Responsibilities

  • Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and organization-wide default settings.
  • Provide specialized technical support for CAD software applications used by design and engineering teams, such as NX and SolidWorks.
  • Manage the incoming IT helpdesk queue, such as Jira Service Desk, ensuring tickets are triaged, categorized, and assigned correctly.
  • Resolve Tier 1 and Tier 2 technical support tickets related to CAD and PLM software issues.
  • Meet or exceed established service-level agreements for ticket response and resolution times.
  • Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
  • Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
  • Provide technical leadership and structured training to engineering and design teams, mentor less experienced users, and serve as the primary escalation point for NX-related issues.
  • Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens or external service providers; act as the technical point of contact for significant CAD/PLM issues.
  • Lead or champion reliability, capability, and continuous-improvement projects related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.
  • Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate operational and data-security risks related to the engineering toolset.

Desired Qualifications

  • Experience administering Teamcenter PLM, including workflow, BOM, and access configuration.
  • Multi-skilled experience administering and configuring Siemens NX, with advanced troubleshooting across CAD, CAM, and CAE environments.
  • Experience configuring NX templates, customization files, role-based settings, and standardized environments for multi-user deployments.
  • Ability to obtain a U.S. Secret security clearance.

About the Company

Anduril

Builds autonomous weapons for the US and allies

Anduril builds autonomous weapons, such as drones, cruise missiles, and robot submarines, for the US military and its allies, often developing them with its own money before any order arrives. In 2024 it beat Boeing, Lockheed Martin, and Northrop Grumman for an Air Force contract to develop Fury, a pilotless jet that flies alongside crewed fighters. Its Lattice software merges camera and radar feeds into one live map and lets a few operators direct many drones and weapons at once, including other companies' systems. Governments buy its systems under contract, and Anduril builds much of the hardware in its own factories. Oculus founder Palmer Luckey co-founded Anduril in 2017, and it is based in Costa Mesa, California.

Company size
10,001+
Company stage
Private
Total funding
$11.5B
Headquarters
Costa Mesa, CA
Founded
2017

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