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Butler Hospitality

Cloud kitchen F&B service for hotels

Restaurant Manager

Food & Beverage Operations ManagementUpdated on Nov 10
Full-timeSunnyvale, CA, USANo salary listedIn-person

About the Job

Requirements

  • Two years of management or supervisory experience are required, preferably in a restaurant.
  • Ability to communicate fluently, verbally and nonverbally, in English and the local language of the workplace.
  • Understanding of how the job responsibilities relate to other areas of the hotel and to food and beverage operations.
  • Ability to work any shift, any day, and long hours when necessary.
  • Recognized experience hiring, training, and empowering employees while holding them accountable and providing consistent feedback.
  • Ability to foster productive relationships with peers and ensure teamwork.
  • Guest service skills and ability to handle difficult or stressful situations with tact and diplomacy.

Responsibilities

  • Work alongside the General Manager to oversee overall operations while developing and maintaining a high-performing team that achieves financial and company objectives.
  • Use entrepreneurial business judgment and manage the hiring, training, and empowerment of employees to run the operation.
  • Hire, train, motivate, and communicate on an ongoing basis with staff to deliver professional service and promote accountability.
  • Create an encouraging atmosphere that motivates employees toward acceptable turnover, absenteeism, and promotion levels.
  • Provide engaging leadership that inspires and empowers the team.
  • Create a positive work environment that represents the brand.
  • Oversee facilities and equipment in the assigned areas to ensure they are in working order.
  • Maintain consistent, high-quality service standards in the assigned hub through training and feedback.
  • Ensure high quality of food items, service, and presentation.
  • Produce regular and special reports and maintain required records and files.
  • Evaluate employee performance through operational audits to improve convention services and develop reward and recognition systems.
  • Propose staff changes in assigned areas, including hiring, promotion, demotion, vacations, leaves of absence, and release of staff.
  • Assist with management of all hub employees, including entertainment.

About the Company

Butler Hospitality

Cloud kitchen F&B service for hotels

Butler Hospitality ran cloud-kitchen delivery for hotels by taking over underused hotel kitchens and turning them into centralized production hubs that prepare and deliver meals to a network of partner hotels. For hotels with existing restaurants, it managed F&B operations; for limited-service hotels, it offered a virtual room service option with direct-to-room billing through hotel systems and delivery by Butler staff in about 30 minutes. Its strategy aimed to achieve economies of scale by pooling demand across properties and offering higher quality meals at lower costs, supported by a direct sales model sharing revenue with partner hotels. The company grew to serve hundreds of hotels in multiple cities, including major brands, before ceasing operations in May 2022 due to factors like COVID-19 pressures and internal challenges.

Company size
201-500
Company stage
Series B
Total funding
$68.3M
Headquarters
New York City, New York
Founded
2015

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