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Attentive

Personalized SMS marketing platform for eCommerce

Lead Product Manager - Marketing Agent, Cross-Platform

Technical Product ManagementPosted on Nov 13
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 6 years of product management experience, including ownership of customer-facing products from discovery through launch, iteration, and growth.
  • Experience in marketing technology, such as retention or lifecycle marketing, customer data platforms, data platforms, adtech, personalization, or audience management.
  • A technical background, such as a degree in computer science or engineering, or prior work as an engineer, data scientist, or solutions architect; ability to engage credibly with engineers on system design, data flows, and tradeoffs.
  • A track record of GM-style ownership, including setting product-area direction, owning business outcomes, and making tradeoffs between speed, scope, and quality.
  • Experience leading 0-to-1 work where the path was uncertain and evolved through learning.
  • Strong product judgment and analytical depth, using customer evidence, experiments, and honest metrics to make decisions, including identifying when an approach did not work.
  • Written and verbal communication skills sufficient to influence technical and non-technical stakeholders, partners, and executives.

Responsibilities

  • Define the strategy and roadmap for bringing the Marketing Agent to the platforms where brands already run their marketing, including what to build, for whom, why it can win, and what not to build.
  • Decide how the agent connects and operates in other environments, including APIs, MCP, deeper integrations that sync a brand’s setup into Attentive, and sending through each platform’s messaging channels; make architecture and sequencing decisions with engineering.
  • Bring predicted audiences, propensity and LTV scores, product recommendations, send-time and send-or-suppress decisions, brand voice, and AI-generated creative to each environment.
  • Build resilience when operating inside other platforms, accounting for API limits, data access, and integrations that may change without notice.
  • Work directly with customers and customer-facing teams to understand how marketers run multi-platform programs and where the agent can create leverage.
  • Define success metrics, experiments, and incrementality tests to demonstrate improved customer outcomes wherever the agent runs.
  • Lead a dedicated engineering team in partnership with its engineering manager, and work with design, machine learning, data science, and go-to-market teams to take the product from 0 to 1 and scale it.
  • Act as a product leader across the Marketing Agent team by resolving dependencies, surfacing risks early, and building alignment across teams.

Desired Qualifications

  • Experience building API products, developer platforms, or integrations used by other companies.
  • Experience with customer data platforms, data activation, or integrations between marketing systems.
  • Hands-on familiarity with AI agents, MCP, or applied generative AI.
  • Hands-on SQL or data analysis skills.

About the Company

Attentive

Personalized SMS marketing platform for eCommerce

Attentive provides a personalized SMS marketing platform for eCommerce and DTC brands, helping businesses engage customers through targeted text messages to drive revenue. The product works by offering a subscription-based platform with APIs and webhooks that enable seamless, automated SMS campaigns; users can create, manage, and distribute customized messages and access analytics to optimize performance. The company differentiates itself through a focus on personalized, scalable SMS communications for online brands, strong API/webhook integrations, and data-driven insights, rather than generic marketing tools. Attentive’s goal is to help businesses grow revenue and strengthen customer relationships by delivering timely, relevant texts that nurture engagement.

Company size
1,001-5,000
Company stage
Series E
Total funding
$863M
Headquarters
New York City, New York
Founded
2016

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