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Infobip

Cloud CPaaS for omnichannel communications

Product Manager - IaaS, PaaS and Global Infrastructure

Technical Product ManagementPosted on Nov 9
Full-timeZagreb, Croatia

About the Job

Requirements

  • Experience shaping platform, infrastructure, or internal products at scale.
  • Experience in IaaS, PaaS, cloud infrastructure, or platform engineering, ideally with exposure to internal developer tooling or self-service platforms.
  • Understanding of infrastructure operations.
  • Experience across the end-to-end software product life cycle, from discovery to delivery.
  • Experience with market research, internal customer research, and product testing.
  • Knowledge of go-to-market strategies, especially for platform adoption and internal enablement.
  • Experience working with internal and external stakeholders.
  • Experience working with agile methodologies, such as Scrum, LeSS, or Kanban.
  • Ability to influence decision-making at all levels of an organization.
  • Fluency in written and spoken English.

Responsibilities

  • Discover the needs of internal customers and key business challenges while considering overall company objectives.
  • Define a clear product vision, strategy, and roadmap for infrastructure platform capabilities and internal tooling.
  • Share the product vision with engineering, security, business continuity, solution engineering, product teams, and other groups that depend on infrastructure.
  • Serve as the subject matter expert and main point of contact for stakeholders regarding infrastructure products and platform capabilities.
  • Work with engineering and design teams to build solutions that improve self-service, automation, reliability, and scalability.
  • Remove roadblocks and ensure company readiness to launch new infrastructure products, platform improvements, and internal capabilities.
  • Improve and scale the products and tools that support engineers in testing, deploying, provisioning, and operating on the platform.
  • Contribute to clients' perception of the infrastructure through the platform's quality, reliability, and consistency.

Desired Qualifications

  • Experience in testing, deployment, provisioning, observability, reliability, or automation tooling.
  • Experience with software engineering, DevOps practices, security, business continuity, resilience, or general infrastructure governance.

About the Company

Infobip

Cloud CPaaS for omnichannel communications

Infobip provides a cloud communications platform (CPaaS) that lets enterprises connect with customers across the full journey using omnichannel messaging, voice, email, push notifications, and chat through channels like SMS, WhatsApp, RCS, and more via APIs and SDKs. Its products let developers add communications directly to apps and workflows, and it also offers contact center software, authentication, fraud prevention, and AI-powered conversational tools, including CXOP and AgentOS introduced in 2025. The company differentiates itself with a global network of telecom connections and direct operator links, a reach of billions of devices in 190+ countries, and industry recognition as a leading CPaaS provider. Its goal is to help customers build connected, scalable experiences by programmatically integrating communications into their applications and customer journeys.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$1.2B
Headquarters
Vodnjan, Croatia
Founded
2006

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