Windows Engineer
Amelia
Windows Engineer
Amelia
Enterprise AI platforms for digital agents
Behind every 5-star client experience is YOU, the Windows Engineer. You design the server infrastructure of Global Fortune 500 partners/clients. You build and improve Cognitive Solutions on top of IPsoft’s cutting-edge Autonomics Platform.
As an IPsoft Engineer, you are a client-facing, fearless, Windows Guru who thrives in a fast-paced, dynamic Enterprise environment where you are truly rewarded for your hard work. By automating the mundane chores, you are free to focus on higher-level tasks and innovations. With every sip of complimentary coffee and every ticket worked, you are living the engineer’s dream.
In a Typical Day, you will:
Diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issues which can be remediated through automation. Work with clients to align our support to their requirements with a high level of attention and intimacy.
Required Qualifications:
Troubleshoot Advanced issues related to Active Directory topology, and related features, in a complex, multi -site and/or multi-domain environment
Manage a server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2
Administer VMware vSphere infrastructure and Hosted Guest Machines from Windows based administration tools, such as the vSphere client and PowerCLI
Document Standard Operating Procedures for troubleshooting.
Develop automation using PowerShell Scripting to automate repetitive tasks in the client environments.
Identify and develop monitoring checks needed to ensure the stability of client infrastructure.
Investigate issues with Enterprise Communication and Collaboration technologies, such as Exchange, SharePoint, and Lync a plus
Manage a backup architecture using software such as NetBackup or Tivoli a plus
Identify recurring issues and drive automated resolution behind them
Rock star (Preferred) Qualifications in addition to those required:
Knowledge of maintaining other virtualization solutions such as Citrix a plus
3-5 years’ experience managing a business infrastructure with 100+ machines
Degree in computer systems or computer science preferred
Ability to identify systematic solutions on a high level.
Team Player
7am-7pm shifts. 4 day rotation schedule. One week you may start on a Monday, and the next could be Tuesday , or Wednesday, etc.
**Also must be able to be/get security cleared. Meaning you have lived in the UK for 5 years continuously.
Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.
Explore more opportunities at Amelia