Head of PMO
Plentific
Head of PMO
Plentific
Runs software and a repair marketplace for landlords
Plentific is a property technology platform used by housing providers, local authorities, housing associations, asset managers, and contractors across the UK and Germany to manage repairs, maintenance, compliance, and contractor operations at scale. Our platform combines marketplace infrastructure, workflow software, automation, and operational analytics. It is designed for the complexity, volume, and regulatory demands of social housing, public sector property portfolios, and large residential operations. We are headquartered in London, with engineering and operations across the UK and Germany. We are growing the team to expand the platform's coverage across Europe and to integrate AI throughout the product and operating model. If you want to work on hard, real-world problems in the world's largest asset class, we would like to hear from you.
Plentific is standing up a Controlling PMO: a function with the mandate to set and enforce common delivery standards, hold a single, current view of the whole portfolio, and work directly with senior management to unblock the issues that put individual projects’ targets at risk. The PMO Lead owns this function day to day — coaching Programme and Project Managers (PMs) to a consistently high standard, building the portfolio-level reporting that gives leadership real visibility, and acting as the bridge between delivery teams and senior management when a decision or an unblock is needed.
This is a hands-on, first-of-its-kind role at Plentific: the PMO Lead will stand up the standards, cadence, and reporting described below largely from scratch, and will be judged on how quickly the portfolio becomes visible, consistent, and genuinely governed as a result.
1. Coach Programme & Project Managers, and hold the standard
Own and continuously improve the standard toolkit every programme uses — charter, RAID log, status report, change log.
Coach PMs on using the standards well — raising the general standard of programme management practice, not just chasing form-filling.
Own the stage-gate review process: assess whether a programme is genuinely ready to pass each gate, and issue go/no-go sign-off.
Set and enforce mandatory reporting — PMs submit standard, current status on a fixed cadence; the PMO follows up where reporting lapses.
2. Build and run portfolio-level reporting and governance
Consolidate individual programme status into one current, accurate portfolio view of schedule, spend, risk, and resourcing.
Own the portfolio tracker and the cadence of updates that feed it.
Track cross-programme risks and dependencies; make sure each has a named owner and a clear escalation threshold.
Prepare and present the portfolio report at each Steering Committee review.
Track benefits realisation — confirm delivered programmes actually produced the outcome they were funded for.
3. Work with senior management to report and unblock
Act as the primary escalation point when a programme risk or dependency needs a decision above the PM’s authority.
Bring blockers to the right senior stakeholder quickly, with a clear ask and options — not just a status update.
Represent delivery status and risk to senior management accurately and without spin, including when the news is difficult.
Chair or co-chair the portfolio review, and prepare materials for Steering Committee meetings.
Track follow-through on decisions and unblocks agreed with senior management, so they don’t silently drop.
This role carries a Controlling PMO mandate — meaning the successful candidate has the authority to require compliance, not just recommend it:
Authority, via the PMO charter, to require compliance with standards and mandatory reporting across all active programmes.
Owns sign-off at stage gates — a programme cannot proceed to the next phase without PMO gate approval.
Is the named escalation path for cross-programme risk and resourcing conflicts.
Does not directly manage PMs day to day: PMs remain people-managed within their business unit, with a functional (“dotted-line”) reporting relationship into the PMO for delivery standards, gate compliance, and escalation.
Executive Sponsor / Steering Committee — monthly portfolio reporting, escalation, gate decisions.
Programme & Project Managers — coaching, mandatory reporting, gate reviews.
Senior management / business leaders — status reporting, unblocking, resourcing conversations.
PMO Analyst (future hire) — as the portfolio grows, this role would oversee a second PMO hire supporting reporting and gate reviews.
On-time delivery rate across active programmes.
Forecast accuracy — how closely planned cost and effort track actuals over time.
Share of active programmes with an up-to-date RAID log.
Time from a risk being raised to being escalated to someone who can unblock it.
Sponsor and PM confidence in delivery, tracked each quarter.
Essential
Proven experience running programme or project governance, ideally in a PMO capacity, in a fast-moving organisation.
Comfortable holding people accountable to standards without owning their day-to-day work — a coaching style, not a command style.
Strong stakeholder management skills; credible in the room with senior leadership.
Confident synthesising status across multiple concurrent initiatives into a single, honest, current view.
A clear, direct communicator, comfortable surfacing bad news early rather than letting it surface late.
Desirable
A formal programme/PMO qualification (e.g. P3O, PRINCE2, MSP, PMP).
Experience standing up a PMO from scratch, or maturing one from a Supportive to a Controlling model.
Familiarity with portfolio/PPM reporting tools.
As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:
A competitive compensation package
25 days annual holiday + 1 additional day for every year served up to 3 years.
Flexible working environment including the option to work abroad
Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
Enhanced parental leave
Life insurance (4x salary)
Employee assistance program
Company volunteering day and charity salary sacrifice scheme
Learning management system powered by Udemy
Referral bonus and charity donation if someone you introduce joins the company
Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
Pension scheme
Work abroad scheme
Company-sponsored lunches, dinners and social gatherings
Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Plentific offers a SaaS platform that streamlines property management and maintenance, combining a management system for landlords and managers with a contractor marketplace for repairs and upkeep. Customers subscribe to tools for work orders, compliance tracking, resident engagement, and portfolio analytics, while the marketplace helps managers quickly find, vet, and hire trades for specific jobs, with the platform handling dispatch and updates. It differentiates itself with a lifecycle-focused, unified solution for social housing and build-to-rent that scales across the UK, Germany, and the US, backed by a large network of vetted contractors and revenue from both subscriptions and job commissions. Its goal is to digitize and automate property operations to improve efficiency, reduce administrative overhead, ensure regulatory compliance, and provide actionable portfolio insights.
Explore more opportunities at Plentific