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moomoo

Global investing platform offering data tools

Senior Client Success Specialist - International Market

Customer SupportConfirmed live in the last 24 hours
Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaIn-person

About the Job

Requirements

  • A Bachelor's degree or above in Business, Finance, Economics, or a related field.
  • At least 1 year of experience in client success, customer service, or related financial services roles.
  • A good understanding of financial markets, trading platforms, investment products, and client account processes.
  • Proficiency in customer relationship management (CRM) and customer service tools, with basic reporting and data analysis skills.
  • Excellent English communication skills.
  • Ability to handle escalations under pressure and strong problem-solving and multitasking skills.
  • Willingness to work shifts, including evenings, nights, and weekends.

Responsibilities

  • Provide professional support via phone, email, and live chat, handling complex inquiries and escalated cases while ensuring a positive client experience.
  • Guide clients through onboarding, account registration, verification, and trading platform inquiries, while promoting product adoption and identifying account growth opportunities.
  • Take ownership of escalated complaints, ensure timely resolution and follow-up, and identify recurring issues for process improvement.
  • Identify and promptly escalate potential fraud, account compromise, anti-money laundering concerns, privacy incidents, and other high-risk cases.
  • Coach and mentor junior team members through training, call monitoring, case reviews, and constructive feedback to improve service quality.
  • Support daily team operations, workflow coordination, resource allocation, and complex case escalations.
  • Monitor team performance, customer satisfaction (CSAT), and client feedback, prepare management reports, and drive service quality and process improvements.
  • Collaborate with product, operations, and other internal teams to share client feedback, improve customer experience, and support business initiatives.

Desired Qualifications

  • Experience in trading, stockbroking, or fintech is preferred.
  • Experience in mentoring, training, or supporting junior team members is preferred.
  • Mandarin language ability is an advantage.

About the Company

moomoo

Global investing platform offering data tools

Moomoo is a global investing platform that provides stocks, ETFs, options, and crypto with real-time market data and a set of trading tools. It helps users make informed decisions by offering features like real-time quotes, technical analysis tools, and in-depth order book data all in one place. Its products are designed to be easy for beginners while powerful enough for experienced traders, combining accessible data with advanced analytics to support a wide range of investment strategies. Compared to other platforms, moomoo stands out by offering a broad mix of assets across markets and a comprehensive toolkit in one place, focusing on both user-friendliness and depth of analysis. The company’s goal is to help global investors grow their financial potential over time, empowering people at all levels of experience to pursue their investment journey.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Palo Alto, CA
Founded
2018

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