Telephone Operator - PBX

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. The following qualifications are intended to guide the selection process and are directly related to the responsibilities of the position. We welcome applications from individuals with diverse backgrounds, experiences, and skills.

• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or telephone operations is an asset.
• Good English communication skills, preferably intermediate-high to advanced.
• Strong communication and active listening skills.
• Friendly, professional, and guest-oriented attitude.
• Basic computer skills and willingness to learn hotel systems.

Here's what you'll do during a typical day:

• Create a warm first impression: Answer incoming calls promptly and courteously, making every guest feel welcomed and valued from the first interaction.
• Assist with guest requests: Handle inquiries, wake-up calls, room service requests, and other guest needs in a timely and professional manner.
• Connect and coordinate: Ensure calls, messages, and guest requests are accurately directed to the appropriate departments, supporting seamless hotel operations.
• Deliver exceptional guest service: Anticipate guest needs, handle concerns with empathy and discretion, and follow up to ensure a positive and memorable experience.