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TaskUs

BPO providing end-to-end customer experience management

Learning Interactions Expert

Instructional Design & Curriculum DevelopmentConfirmed live in the last 24 hours
Full-timePasig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • At least 1–2 years of work experience in a related field.
  • Experience developing instructional materials.
  • Experience creating static and motion graphics using Adobe Creative Cloud programs, including Photoshop, Illustrator, After Effects, Premiere, or Edge Animate.
  • Experience developing instructional media with at least one e-learning authoring tool.
  • A solid grasp of visual design principles.
  • Familiarity with levels of e-learning development and interaction, Bloom’s Taxonomy of Learning Domains, the ADDIE model of instructional design, Gagné’s 9 Events of Instruction, and Mayer’s 12 Principles of Multimedia Learning.
  • Ability to learn new software and hardware easily.

Responsibilities

  • Create interactive and engaging self-paced lessons.
  • Develop complex instructional media tailored to different learning styles and needs.
  • Develop advanced learning peripherals, including guided tool simulations, interactive lessons and assessments, instructional videos, and game-based courses.
  • Coordinate with the LX Design Team to develop and implement learning experiences targeting desired learning outcomes.
  • Use graphics, video, and course-authoring software to develop visually appealing instructional media, applying visual design principles.
  • Adhere to project timelines set by the project lead or manager.
  • Present and apply innovative learning media, and contribute to learning outcomes measured through Kirkpatrick’s Levels of Evaluation 1 to 3.

Desired Qualifications

  • Training delivery experience is an advantage but is not required.
  • Adobe Captivate and Articulate Storyline are preferred e-learning authoring tools.
  • A background in computer programming.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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