Sherwin-Williams

Global paint and coatings manufacturer

Technical Service Officer

Solution EngineeringConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listed

About the Job

Requirements

Four to ten years of experience as a technical service representative, preferably in the General Industrial segment.
At least two years of experience independently managing a customer's production line.
Product and application knowledge of different liquid and powder chemistries.
Willingness to travel in the North region.
A bachelor's degree in science or operations management, or equivalent or higher education and experience.
Knowledge of paint test methods, basic chemistry, and their application methods.
Ability to apply industry and product application concepts and procedures.
Ability to provide technical guidance and advice to improve quality and efficiency.
Ability to communicate technical and operational concepts to facilitate sales.
PC skills, including Microsoft Office applications (Word, Excel, PowerPoint, and Outlook), and other applications as required.
Ability to communicate with coworkers to provide and receive directions.

Responsibilities

Prepare CCT test panels for mandatory process validations.
Handle complaints and troubleshoot issues, including high-severity cases that may extend beyond one week and critical cases requiring round-the-clock monitoring across shifts.
Protect the business against competition.
Conduct ongoing and upcoming trials for alternate paint systems to protect existing business, and support new business trials in progress or in the pipeline.
Make regular customer visits to monitor competitor activity and maintain relationships with key decision-makers.
Manage paint inventory at customer sites and the regional warehouse.
Follow up on payments and coordinate commercial matters.
Provide technical customer service.
Perform account management and sales activities.

Desired Qualifications

Experience in the General Industrial segment.

ESSENTIAL JOB FUNCTIONS:

Mandatory Process Validations
- CCT test panel preparations
Complaint Handling & Troubleshooting
- High‑severity issues often extend beyond one week.
- Certain critical cases require round‑the‑clock monitoring across shifts.
Business Protection Against Competition
Product Trials & Growth Initiatives
- Ongoing and upcoming trials for alternate paint systems to protect existing business.
- New business trials in progress or pipeline.
Ongoing Customer & Commercial Support
- Regular visits to monitor competitor activity and maintain relationships with key decision‑makers.
- Paint inventory management at customer sites and regional warehouse.
- Payment follow‑ups and commercial coordination

EXPERIENCE REQUIREMENTS:

4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.
Should have product and application knowledge on different liquid & powder chemistries.
Minimum 2 years of experience towards managing customer production line independently.
Should be ready to travel in North region

EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in science, Operations management or equivalent or higher education and experience.

JOB LOCATION:

Pune

#LI-NA1

SKILL REQUIREMENTS:

Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
Understanding of paint test methods, basic chemistry and their application methods.
Applying expert principles and practices within an area or general principles and practices in multiple service areas.
Providing technical guidance and advice to improve quality and efficiency.
Working with line and management personnel.
Communicating technical and operational concepts to facilitate sales.
Providing technical customer service.
Performing account management and sales activities.
PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
Communicating with co-workers to provide and receive directions.

About the Company

Sherwin-Williams

Global paint and coatings manufacturer

Sherwin-Williams makes paints and coatings for professional, industrial, commercial, and consumer customers. It sells branded and private-label coatings for architectural, industrial, packaging, and transportation markets, distributed through more than 5,000 company-operated stores and facilities and supplying engineered coatings to over 120 countries. Its products protect and decorate surfaces in buildings, manufacturing, packaging, and transportation, and are supported by digital access and strong customer service. The company aims to maintain leadership in the paint and coatings industry by delivering high-quality products, expanding globally, and maintaining reliable access to its solutions through partnerships.

Company size: 10,001+
Company stage: IPO
Headquarters: Cleveland, OH
Founded: 1866

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