Volunteers of America Northern California & Northern Nevada

Nonprofit housing, employment, and recovery services

Support Staff

Residential & Direct SupportConfirmed live in the last 24 hours

Full-timeSparks, NV, USA$19.12 /hrIn-person

About the Job

Requirements

Communicate and comprehend oral and written instructions and provide services to participants without ethnic or social prejudices.
Have general knowledge of issues and challenges related to homelessness, substance abuse, families in crisis, young adults, minorities, and people with disabilities.
Use a range of interventions to work with participants with varying needs and levels of functioning.
Have flexibility to work irregular hours and function as a team member.
Have computer skills.
Complete CPR and First Aid training within 90 days of employment and recertify as necessary.
Undergo a criminal background check.
Have teamwork, oral and written communication, organizational, analytical, and decision-making skills.
Be able to de-escalate crisis situations and assist residents and staff in emergencies.
Lift and move up to 30 pounds and safely maneuver a client's weight distribution in an emergency.
Be able to stand, walk, bend, stoop, and sit frequently; kneel occasionally; climb stairs as needed; and maneuver quickly in emergencies.

Responsibilities

Explain program rules and regulations to residents and facilitate their observance.
Coordinate meal preparation and service, bed and sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage and maintain an engaging presence on the grounds.
Conduct scheduled wellness, safety, and sanitation checks.
Maintain daily reports with statistical information.
Perform housekeeping and maintenance tasks, including laundry, cleaning, and toilet plunging; prepare rooms and dorm areas for incoming participants; and maintain staff-area cleanliness to county health and sanitation standards.
Respond to participant questions and concerns.
Perform on-shift clerical duties, including answering telephone calls, handling email correspondence and computer applications, recording messages, sorting mail, and filing.
Maintain clear, thorough, routine communication with participants.
Coordinate and inventory participant property brought onto the campus, provide property upon request, manage storage of discarded or abandoned property according to policy and timelines, post removal notices for unattended belongings and improperly parked bicycles, and maintain property safety and security.
Document and report client concerns or infractions that may affect program security.
Maintain linen documentation and inventory, assist participants with linen replacements, and oversee restrooms, showers, and laundry facilities.
Complete shift logs, observation logs, and incident reports.
Monitor program equipment and supplies inventory and take action to replace or restock items as needed.
De-escalate crises and respond appropriately to emergencies, assisting participants and coworkers as needed.
Notify management of potential workflow problems and resource needs required to meet performance standards.
Follow staffing schedules to provide adequate and safe coverage and accomplish program objectives.
Communicate with on-site program staff, managers, service providers, and external county, state, and city program representatives as needed.
Follow ethical standards, program philosophy guidelines, and confidentiality laws.
Identify ongoing training needs for new and existing staff and report them to management.
Contribute information and support to the program development team to develop quality operations.
Maintain working knowledge of fire, safety, and health standards to support a safe work environment.
Assist participants in selecting appropriate clothing, shoes, and personal items; explain boutique policies and ensure equitable distribution of resources.
Sort, organize, and restock donations; monitor inventory and communicate shortages or high-demand items to the manager.
Document item distribution as required by shelter policies and coordinate with case managers and shelter staff to address participant needs.
Maintain a safe and welcoming environment in overflow areas and the warming center; coordinate capacity and availability with main shelters; follow inclement-weather protocols; provide awake-shift coverage and ground security; and conduct scheduled hourly safety and security checks.
Support staff in implementing plans to help residents complete the program, notify staff and Washoe County case management staff of pertinent participant issues, and model positive behavior that supports participants' self-sufficiency.
Develop technical and interpersonal skills, attend staff meetings and assigned training, and complete required certifications.

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for Day Shift Support Staff, 6:00 AM - 2:30 PM at Our Place, Women's Shelter. Our Place is a housing focused shelter designed to create a safe and stable environment for women and families who are experiencing homelessness. Our Place connects our guests with services and places them into permanent housing. Located on a 20-acre campus, this emergency shelter operates several homes, a welcome/intake center, dining hall, and a clothing boutique for 138 women, 38 families and 20 senior women and their animal companions. During the winter, Our Place also provides emergency housing for an additional 25 women. These are full-time positions. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

The Support Staff is responsible for compassionately and professionally assuring quality service in a safe, nonjudgmental manner to all program participants regarding the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participants' needs, support for the safety and integrity of all residents, and performance of all work duties as required. Work is performed cost-effectively in a service-oriented manner related to established organizational standards.

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Explain program rules and regulations to residents and facilitate participant observance of the rules.2. Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.3. Provide “awake” shift coverage and maintain an engaging presence on the grounds.4. Conduct regular wellness, safety and sanitation checks during designated periods.5. Maintain daily reports to provide statistical information.6. Perform housekeeping and other maintenance tasks, such as laundry, cleaning services or plunging the toilet. Prepare rooms and dorm areas for the next participant. Maintain and monitor staff area cleanliness to meet the county's health and sanitation requirements.7. Respond to all participant questions and concerns.8. Perform clerical duties on shift, including but not limited to, answering telephone, email correspondence, computer application, recording messages, sorting mail, and filing as necessary.9. Maintain clear, thorough, routine communication with all participants.10. May perform other duties as assigned.

B. Responsible for assistance with participant property management

1. Coordinates and inventories all participant property brought in the Our Place campus.2. Provides participant property as requested.3. Manages the storage of discarded or property left by exited participants based on a timeline in alignment with property policy.4. Post removal notices of unattended belongings and bicycles not parked in the appropriate area.5. Maintain safety and security of property at all times.

C. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Document and report all client concerns and/or infractions that can impact the program's security.2. Oversees and maintains proper linen documentation and inventory control.3. Assist participants with replacements of linen.4. Oversees restrooms/showers and laundry facilities.5. Complete all shift logs, observation logs, and incident reports.6. Monitor program equipment and supplies inventory and take appropriate action to replace or restock as needed.7. Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.8. De-escalate crises before they develop and respond appropriately to emergencies, assisting participants and coworkers as needed9. Coordinate and inventory participant property brought into the Campus.10. Provide participant property as requested.11. Manage the storage of discarded or left property in alignment with the property policy.12. Notify management of potential workflow problems and resource needs necessary to attain performance standards.13. Adhere to staffing schedules to provide adequate/safe staffing coverage and to accomplish program objectives.14. Communicate with on-site program staff, Managers, service providers, and external county/state/city program representatives as required.15. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

D. Responsible for assistance of training and development of new staff.

1. Identify appropriate ongoing training for new and existing staff and report needs to management.2. Serve as part of the program development team by providing information and support for developing quality operations.3. To ensure a safe work environment for clients and all personnel, maintain an above-average working knowledge of fire, safety, and health standards.

E. Responsible for assisting participants in the Boutique:

1. Assist participants in selecting appropriate clothing, shoes, and personal items.2. Guide boutique policies and ensure equitable distribution of resources.3. Sort, organize, and restock donations.4. Monitor inventory levels and communicate shortages or high-demand items to the Manager.5. Document the distribution of items to participants as required by shelter policies.6. Coordinate with case managers and shelter staff to address specific participant needs.

F. Inclement Weather Overflow

1. Monitor and maintain a safe and welcoming environment within the overflow areas and warming center.2. Coordinate with the main shelters to manage capacity and communicate availability.3. Follow established protocols for inclement weather, ensuring compliance with safety and operational standards.4. Provide “awake” shift coverage and maintain ground security.5. Conduct hourly safety and security checks during designated periods.

G. Responsible for assistance with participant development.

1. Support the VOA Staff in implementing plans to assist the residents in completing the program.2. Notify VOA Staff and Washoe County Case Management Staff of pertinent participant issues.3. Role models positive behavior to help clients as they work towards self-sufficiency.

H. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

Qualifications

EDUCATION AND EXPERIENCE:

This position requires a demonstrated ability to communicate and comprehend oral and written instructions and provide services to participants without ethnic or social prejudices. The position requires general knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities. Must be able to utilize a range of interventions to work with participants with varying needs and levels of functioning. Must have flexibility to work irregular hours and ability to function as a team member. Computer skills required. Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary. Must undergo a criminal background check.

SPECIFIC SKILLS REQUIRED:

Teamwork skillsOral and written communication skillsAbility to de-escalate crisis situations and assist residents and staff in emergency situationsOrganizational skillsAnalytical and decision-making ability

PHYSICAL REQUIREMENTS:

Lift and move up to 30 pounds.Physically able to safely maneuver the weight distribution of a client in an emergency situation Stand, walk, bend, stoop, and sit frequently Kneel occasionallyClimb stairs as neededBe able to maneuver quickly in emergency situations to assist clients as needed.

Pay Range

USD $19.12 - USD $19.12 /Hr.

Compensation: 19.12 to 19.12 (USD)

About the Company

Volunteers of America Northern California & Northern Nevada

Nonprofit housing, employment, and recovery services

Volunteers of America Northern California & Northern Nevada provides housing, employment help, and substance abuse recovery services through a network of more than 40 programs across Northern California and Northern Nevada. It operates shelters, transitional and permanent housing, and veteran-focused services funded by government grants and community support, coordinating case management, counseling, and job training to help clients achieve independence. Its differences come from a long history and faith-based roots combined with a broad regional footprint and integrated services across housing, health, and social supports, supported by diverse funding. Its goal is to empower individuals and families to achieve stability and independence by offering safe housing and wraparound services to reduce homelessness and improve well-being.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Sacramento, CA
Founded: 1911

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