Director Enterprise Quality Engineering
Humana
Director Enterprise Quality Engineering
Humana
Sells Medicare health plans and runs senior clinics
The Director, Enterprise Quality Engineering – Enterprise Cross-Platform Quality Validation & Integration Engineering will lead the enterprise orchestration of cross-platform quality validation, integration assurance, and end-to-end business workflow certification. This role is accountable for ensuring critical business processes operate reliably across segments, platforms, applications, APIs, data flows, environments, and release events.
This is a technical leadership role with a hands-on expectation. The Director will be expected to understand modern engineering practices deeply, engage directly in validation strategy and technical problem-solving, review quality approaches, assess automation and monitoring patterns, and guide teams through complex integration, reliability, and production quality challenges.
The leader will leverage AI-enabled quality engineering practices to improve validation intelligence, accelerate test design, strengthen defect and risk prediction, enhance synthetic monitoring, and increase the effectiveness of enterprise release certification. This role will partner closely with Quality Engineering, Product, Engineering, Architecture, Platform Engineering, DevOps, Operations, Environment Management, and segment technology leaders to improve release confidence, production reliability, and enterprise quality outcomes.
Key Responsibilities
Lead enterprise quality validation strategy for end-to-end business workflows, cross-platform integrations, and multi-segment technology initiatives.
Establish standards and operating models for integration assurance, release certification, automation, resiliency testing, and production quality validation.
Provide technical leadership for complex validation scenarios, including dependency mapping, risk-based test planning, automation strategy, test data needs, and environment readiness.
Partner across engineering, architecture, product, DevOps, release management, operations, cybersecurity, and platform teams to manage quality risks, resolve defects, and improve release readiness.
Advance automation-first and AI-enabled quality engineering practices to improve test planning, defect analysis, risk prediction, release confidence, and quality insights.
Own enterprise release certification, including readiness criteria, quality gates, executive reporting, risk escalation, and go/no-go recommendations.
Drive reliability, resiliency, synthetic monitoring, smoke testing, post-release validation, and production quality practices for critical workflows and integrations.
Define quality metrics, dashboards, and governance routines to provide visibility into validation progress, dependency risk, defect trends, release readiness, and production outcomes.
Build and develop a high-performing quality engineering team while fostering a culture of technical excellence, accountability, collaboration, and continuous improvement.
Required Qualifications
12+ years of experience in quality engineering, software engineering, test engineering, systems integration, technology delivery, or related technical disciplines.
5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.
Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.
Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
Experience leveraging data, analytics, automation, or AI-enabled practices to improve quality insights, test effectiveness, risk detection, and release readiness.
Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.
5+ years of leadership experience managing technical teams or enterprise-scale quality engineering capabilities.
Proven experience leading end-to-end testing, integration testing, release validation, or enterprise quality certification in complex environments.
Hands-on knowledge of test strategy, automation, integration validation, production validation, defect analysis, risk assessment, Agile, DevOps, CI/CD, release management, and production readiness.
Experience validating complex workflows across applications, platforms, APIs, data flows, and distributed systems, including reliability, resiliency, synthetic monitoring, observability, or operational readiness practices.
Strong executive communication, stakeholder management, analytical, problem-solving, and influencing skills in a matrixed environment.
Preferred Qualifications
Experience in healthcare, insurance, financial services, or another regulated industry.
Experience with enterprise transformation, platform modernization, cloud migration, or digital product delivery initiatives.
Familiarity with modern architectures, including microservices, APIs, event-driven architecture, cloud-native platforms, data pipelines, and distributed systems.
Experience with test automation, service virtualization, test data management, environment management, observability, synthetic monitoring, production validation, or operational readiness.
Experience using AI-enabled tools, intelligent automation, quality metrics, dashboards, scorecards, or executive readiness reporting.
Familiarity with enterprise release governance, change management, compliance, secure software delivery, and operational risk controls.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$156,600 - $215,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana sells health insurance paid for by government programs, chiefly Medicare Advantage plans that private insurers run for Americans 65 and older in place of traditional Medicare. It ranks among the largest Medicare Advantage insurers in the country and also runs Medicaid plans for low-income families in several states. Its CenterWell business operates senior primary care clinics, a mail-order pharmacy and home health services, so many members get care from a company the insurer owns. Medicare and states pay Humana a set monthly amount per member, and it keeps the difference between those payments and members' medical costs. Humana was founded in 1961 as a nursing home company and is based in Louisville, Kentucky.
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