F&B Trainee

The Food & Beverage Intern serving Hilton Brand hotels always works on behalf of our guests and collaborates

with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and

values that follow:

• Positive attitude

• Good communication skills

• Committed to delivering a high level of customer service

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

• Willingness to learn

• Passion for excellence in service and teamwork

• Eye for detail to achieve operational excellence

• Determination to succeed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hospitality industry

• Proficiency in IT systems

ESSENTIAL FUNCTIONS

• Maintain the department facilities, standards of presentation and levels of service to a level that achieves

and exceeds Company Brand Standards.

• Ensure the smooth and efficient day-to-day operations of the department in line with company standards,

consistently setting a good example by demonstrating attention to detail.

• Maintain high standards of cleanliness, and hygiene throughout the department.

• Always set and maintain the highest standards of grooming and hygiene in line with Colleague

personal Presentation Standards.

• Ensure all guests are welcomed in a polite and friendly manner and receive the utmost attention at all

times.

• Carry out management and administrative duties to ensure the smooth and efficient running of the

department.

• Maximize revenue and increase the average spend per guest through upselling, maintaining high

customer service standards, and motivating colleagues with daily briefings.

• Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves

guest complaints in a timely manner.

• Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen,

glassware, silverware, China, condiments and other items necessary to provide appropriate customer

service. Overseas set up of dining and service areas.

• Visually inspect and take corrective action to ensure that restaurant facilities remain appealing and

attractive to guests. Provides guidance for improvement and implements necessary adjustments.

Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of

the following supportive functions, with the percentage of time performing each function to be solely determined

by the supervisor based upon the requirements of the company.

• Maintain an open line of communication between guests, management, and service staff; discuss

operational problems with co-workers or supervisors in order to work out solutions.

• Schedule and attend required meetings.

• Adhere to hotel safety and security standards.

• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.

• Perform in any position supervised.

• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed

standards.

• Attend all mandatory meetings, including divisional, departmental, and staff meetings.

• Participate in community public relations for the restaurant and the hotel.

• In emergencies, perform in the capacity of any position supervised.