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Best Friends

Retail and online pet care products

Lead Sanctuary Veterinarian

Full-Time
$155k - $175k/yr
Senior
MD
Kanab, UT, USA
In Person
Medical, Clinical & VeterinaryVeterinary Professionals
No H1B Sponsorship

About the job

Requirements
  • A Doctor of Veterinary Medicine degree and experience leading teams, preferably within a collaborative veterinary team.
  • At least 5 years of experience practicing veterinary medicine, including professional experience in shelter medicine.
  • A license in good standing with a state veterinary board, and a Drug Enforcement Agency license or application for one.
  • Ability to work with, leash, kennel, walk, and handle cats and dogs, including animals with health or behavioral conditions; basic ability to identify and discuss medical and behavioral characteristics of dogs and cats.
  • A customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues, and familiarity and comfort with a conversational adoption process.
  • Strong interpersonal skills and the ability to work professionally with people from different backgrounds and handle sensitive and confidential situations.
  • Ability to work in a fast-paced environment, stay organized, and juggle multiple competing tasks and demands.
  • Resourcefulness, initiative, problem-solving ability, flexibility, and persistence in achieving goals.
  • Proficiency with Microsoft Office products and familiarity with shelter or animal-management software, or willingness to learn.
  • Ability to routinely lift 40 pounds and perform strenuous daily activities, including lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
  • Ability to perform repetitive tasks for extended periods, including typing, sitting, walking, and arm and hand motions, and to work indoors and outdoors in varied weather, including extreme heat and cold.
  • Ability to work around dogs, cats, and other animals of all sizes, temperaments, and medical statuses.
  • A valid driver's license held for at least 3 years, ability to qualify for coverage under Best Friends insurance, and ability to travel or drive on behalf of Best Friends, including overnight stays, when needed.
  • Availability for variable daily hours and days, including weekends, on-call shifts, nights, and holidays.
  • Valid U.S. work authorization that does not now or in the future require visa sponsorship by Best Friends Animal Society.
Responsibilities
  • Serve as a medical leader, foster collaboration between veterinarians and veterinary and animal-care staff, and assist with complex medical cases, decision-making, and problem-solving.
  • Examine, diagnose, and treat program animals; uphold medical standards of care; perform procedures as needed, including high-volume spay and neuter; maintain knowledge of shelter medicine, common infectious diseases and conditions, and their treatment; and conduct diagnostic procedures.
  • Support on-call and emergency response and help ensure a safe and effective clinic environment.
  • Educate, mentor, and coach veterinary students, technicians, assistants, and volunteers.
  • Communicate with shelters, outside veterinarians, and clinics about cases, including referrals and post-adoption support.
  • Promote continued development of medical care through continuing education, keep abreast of veterinary concerns and trends in animal welfare, and uphold professional standards.
  • Provide onboarding and training related to veterinary medicine and Best Friends operating procedures.
  • Lead by example in delivering customer service to visitors, adopters, fosters, and others in a friendly, informative, and professional manner.
  • Collaborate with and assist team members across operations to develop, evolve, and implement efficient processes that achieve lifesaving goals.
  • Follow policies, procedures, and task lists, including accurate and timely communication, work completion, data entry, and recordkeeping.
  • Lead and maintain a safe workplace, model safe work practices, follow organizational safety practices and rules, and address or communicate unsafe practices and conditions to leadership.
Desired Qualifications
  • Additional experience with a variety of species, including exotics, birds, and equines.
  • Bilingual or multilingual skills.

About the company

Best Friends Pets operates in the pet care and pet supplies market in Australia, offering a range of products for dog and cat owners. Its lineup includes premium pet food, flea and tick treatments, grooming supplies, and pet accessories. The company sells through both physical retail locations and an online platform, providing convenience and broad reach for customers. Revenue comes from retail sales of pet care products and supplies, with partnerships with reputable brands and exclusive deals helping to stand out. Unlike purely online retailers or single-brand shops, Best Friends Pets blends in-store shopping with e-commerce and focuses on high-quality, well-known brands to attract pet owners. The company’s goal is to make it easy for customers to access high-quality pet care products in the Australian market and maintain a competitive edge through product quality, convenience, and strategic partnerships.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • PetO’s July 2025 rebrand modernized Best Friends without changing loyalty credits.
  • Best Friends still lists stores across NSW, Victoria, Queensland, and the ACT in 2026.
  • PetO claims lower prices and faster delivery, matching shifting shopper expectations in 2026.

What critics are saying

  • Petstock’s 2025 divestiture absorbed Best Friends into PetO, disrupting brand continuity and systems.
  • The ACCC forced sales of 26 Best Friends stores, signaling antitrust overhang through 2026.
  • If PetO integration falters, customers and vets shift to Petstock, Greencross, or independents.

What makes Best Friends unique

  • Best Friends Pets became PetO in 2025, preserving local teams and loyalty credits.
  • Its omnichannel model spans 25,000 products, click-and-collect, 2-hour delivery, and home delivery.
  • Co-located OurVet clinics and grooming sites create sticky, higher-frequency customer relationships.

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Benefits

  • Relocation Assistance

Company News

The Growth Fund
Jul 24th, 2024
Best Friends - The Growth Fund

The Growth Fund acquired a substantial shareholding in July 2012 Best Friends Pets is a big box retailer of pet products and services located in Vic, Qld and NSW Focus is on rolling out additional stores The Best Friends Journey The Growth Fund identified the pet industry as an attractive sector which had traded resiliently through... Read more »