Customer Service Representative
About the job
- At least 2 years of experience in customer service, customer success, or a similar discipline, or at least 5 years of relevant professional experience; chemical distribution or manufacturing experience is a plus.
- Capacity to problem-solve, work independently, and demonstrate strong listening, speaking, and decision-making skills.
- Ability to handle competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
- Strong organization and prioritization skills.
- Required experience with customer relationship management systems, preferably Salesforce.
- Experience with Microsoft Office Suite and team collaboration tools.
- Proficiency with computer applications and Microsoft Office.
- Ability to communicate clearly and professionally in verbal and written correspondence.
- Attention to detail and follow-up skills.
- Ability to adapt to and support workplace change.
- Work proactively and productively with teammates to resolve customer issues.
- Place, confirm, manage, and process customer orders efficiently and accurately via phone, email, or electronic data interchange, and communicate order changes promptly.
- Manage internal and external requests across multiple platforms while identifying and clarifying customer needs and concerns.
- Report requirements and customer expectations internally to determine solutions, present answers or options to customers, and follow up to ensure resolution.
- Establish sustainable, collaborative customer relationships through open, knowledgeable, and interactive communication.
- Foster customer loyalty and retention while adapting service to changing customer demands.
- Work with the Commercial team and customers to safeguard customer-data integrity and accuracy, establish visibility across internal teams, and reduce errors caused by incorrect data.
- Ensure daily service activities comply with applicable safety, quality, regulatory, company-policy, and procedural requirements.
- Chemical distribution or manufacturing experience.
- Experience with Salesforce.
Your Role
The Customer Service Representative is a key member of the Customer's Account Team (CSR + Account Manager). The Account Team will be held accountable for the overall customer experience and are expected to consistently provide value to differentiate Brenntag over the competition. The Account team’s efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.
The Customer Service Representative is responsible for creating a positive Customer Experience by providing timely communication based on Customer needs while executing Brenntag’s Quality Objectives: the right product, right package, right quantity, right time, correct location, right paperwork, and the right price via the appropriate platform, while staying sensitive to the customer's changing circumstances.
This role will be held accountable for accurate and prompt processing of customer orders and full Order life cycle management: order processing, order management, order changes, cross collaboration required for order fulfillment , and leading all order related communication to the customer. This role is instrumental to Brenntag’s Service Excellence commitment and must be represented with personal, genuine, and insightful efforts through each step of the customer journey.
Responsibilities
Job Description:
- Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the
customer rather than treat service as a solo act. Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. - Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution.
- Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to development and foster strong customer relationship, ensuring customer loyalty and customer retention. This role requires confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.
- Data Integrity: Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.
Your Profile
Education/Experience:
2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR, 5+ years of
relevant professional experience, Chemical Distribution or Manufacturing is a plus.Must have the capacity to problem solve, work independently, and consistently demonstrate strong
listening, speaking and decision-making skills.Excellent interpersonal skills with a passion for collaboration.
Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
Strong organization and prioritization skills.
CRM Experience required, preferably Salesforce.
Experience with Microsoft Office Suite and Team Collaboration tools.
Skills:
Computer Skills: Proficient user of MS office
Proficiency in multitasking
Ability to communicate clearly and professionally both in verbal and written correspondence.
Demonstrates a commitment to customer satisfaction.
Impeccable attention to detail and follow up skills.
Ability to prioritize and multitask in a fast-paced environment.
Ability to adapt to change in the workplace.
Ability to support change in the workplace and effectively train team members.
Teamwork oriented with proven results motivating others within a team environment.
Our Offer
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)
INTERESTED?
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected] (phone, tty, fax, email, etc.).
Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
About the company
Brenntag is a global chemical distributor that connects manufacturers with users. It offers distribution, logistics, and value-added services to move chemicals efficiently across a broad network. The company differentiates itself with a large global reach and a wide range of supply-chain services that emphasize efficiency, sustainability, and transparency. Its goal is to help manufacturers reach target markets and ensure customers receive chemicals reliably while maintaining responsible and accountable operations.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mülheim an der Ruhr, Germany
Founded
1874
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Simplify's Take
What believers are saying
- Q2 2026 EBITDA rose 41%, and guidance increased to €1.35-1.45 billion.
- September 23, 2026 Jakarta Nutrition Center expands customer lock-in across Southeast Asia.
- Woojin Trading closes Q4 2026, deepening Brenntag’s South Korea beauty footprint.
What critics are saying
- NTSB’s April 7, 2026 sodium hydroxide explosion probe threatens penalties and reputational damage.
- French antitrust proceedings and North American talc suits can trigger fines and settlements.
- Headcount cuts and pricing-driven margins mask weak visibility; Q4 2026 demand normalizes.
What makes Brenntag unique
- Brenntag’s 31 nutrition centers give local application support across 2026.
- BYPHAR bundles biopharma raw materials, regulatory documentation, and global supply reliability.
- Exclusive principal partnerships with dsm-firmenich and Cargill widen specialty distribution depth.
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Benefits
- Paid parental leave
- Education assistance program
- Employee assistance program
- Health Insurance
- Dental Insurance
- 401(k) Company Match
- 401(k) Retirement Plan
- Flexible Work Hours
- Gym/Wellness subsidy
- Tuition Reimbursement
Growth & Insights and Company News
6 month growth
8%1 year growth
8%2 year growth
8%Brenntag Beauty & Care highlights Skin Longevity, scalp wellness and sun care innovation at Cosmetorium 2026 in Barcelona. * Brenntag Beauty & Personal Care will showcase its latest innovations under the theme "The Future Is Built on Our Choices. Make Yours Count." Brenntag Beauty & Care will present its latest formulation concepts and ingredient innovations at Cosmetorium 2026, taking place on October 21-22, 2026, at La Farga in Barcelona, Spain. At stand 303, Brenntag's experts will showcase new formulation concepts and scientific approaches that help beauty brands address evolving consumer expectations around performance, sensory experience and sustainability. Under the theme, "The future is built on our choices. Make yours count.", Brenntag will demonstrate how carefully selected ingredients and formulation expertise can support the development of innovative and market-relevant beauty and personal care products. A key highlight at the stand will be the Skin Longevity Kit, developed to support healthier-looking and more resilient skin through advanced active ingredients and scientifically driven concepts. The kit translates the growing skin longevity trend into practical formulation solutions designed to help brands address consumers' increasing interest in long-term skin health. Visitors will also discover Brenntag's latest anti-dandruff hair care solutions, which combine effective scalp care with an enhanced sensory profile. The concepts demonstrate how high-performance ingredients can deliver efficacy while meeting consumer expectations for pleasant textures and application experiences. In addition, Brenntag will showcase innovative sun care formulations, featuring high-performance UV protection combined with elegant textures and superior sensory aesthetics. The formulations illustrate how protection, comfort and consumer appeal can be successfully balanced in modern sun care products. Alongside the formulation concepts, visitors will have the opportunity to attend several technical presentations highlighting innovative ingredient technologies and formulation approaches: On October 21, Brenntag will host the workshop "The Art of Structure: Designing Sensorial Experiences with the CalyCare(TM) Range." The session will explore how structure and texture influence consumer perception and demonstrate how the CalyCare(TM) range can be used to create distinctive sensory experiences in cosmetic formulations. On October 22, visitors can learn more about CosVivetActiLipid O7: A New Perspective on Lipid Performance in Modern Formulations. The session will explore how this next-generation biotech omega-7 lipid can support skin longevity concepts while providing hydration, elasticity, skin conditioning and enhanced sensory benefits. Throughout the exhibition, Brenntag's Beauty & Care experts will be available to discuss formulation challenges, ingredient selection and market trends, helping customers translate consumer insights into innovative product concepts. Patrick Koch, Senior Director Sales Beauty & Care Europe at Brenntag: Consumer expectations continue to evolve rapidly, creating demand for products that combine proven performance with exceptional sensory experiences and responsible innovation. At Cosmetorium 2026, Sofw is demonstrating how Brenntag's formulation expertise, technical support and ingredient portfolio can help customers bring these next-generation beauty concepts to market. Its skin longevity, scalp wellness and sun care solutions showcase practical approaches to addressing some of the industry's most important trends." If you would like to arrange a meeting during the event, please contact its local representative below or visit Sofw at stand 303. About Brenntag Beauty & Personal Care: Brenntag Beauty & Personal Care is a leading distributor and service provider for the cosmetic industry, offering a wide range of ingredients and providing high quality service to find innovative solutions in line with customer needs. Thanks to a global network of first-class suppliers, they promote the best quality ingredients on the market. With their global and efficient logistics, they guarantee a fast and reliable supply service. Their European Innovation and Application Centers based in Lille (France), Leeds (UK), Istanbul (Turkey) and Essen (Germany) offer technical support, formulation concept development and tailor-made solutions. A highly experienced team of cosmetologists is available to provide formulated know-how and support to their customers and partners, offering a comprehensive and innovative product portfolio as well as customized solutions to cover all needs. Brenntag Beauty & Personal Care guarantees safe and reliable ingredients, in full compliance with the strict requirements of the cosmetics industry in terms of regulatory compliance, technical standards, a transparent supply chain and safety. About Brenntag: Brenntag is the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen, Germany, Brenntag has more than 17,300 employees worldwide and operates a network of around 600 sites in more than 70 countries. In 2025, Brenntag generated sales of 15.2 billion EUR. The two global divisions, Brenntag Essentials and Brenntag Specialties, provide a diversified and broad portfolio of industrial and specialty chemicals and ingredients as well as tailor-made application, marketing and supply chain solutions, technical and formulation support, comprehensive regulatory know-how, and digital solutions for a wide range of industries. Brenntag pursues an ambitious sustainability agenda and is committed to sustainable solutions in its own sector and the industries served. Brenntag shares have been listed at the Frankfurt Stock Exchange since 2010, in the DAX since September 2021. In addition, the Brenntag SE shares are listed in the DAX 30 ESG and DAX ESG Target. For more information, visit www.brenntag.com.
Brenntag enters distribution agreement with Almatis in Latin America. Brenntag enters strategic distribution agreement with Almatis for high performance alumina solutions in Mexico and Latin America. * New agreement expands Brenntag's Specialties portfolio in Mexico and Latin American markets, providing access to Almatis' specialty alumina grade solutions for a range of industrial applications Brenntag, the global market leader in chemicals and ingredients distribution, announced today it has signed a distribution agreement with Almatis across Mexico and Latin America (excluding Brazil). The agreement will expand Brenntag's specialty portfolio with Almatis' high-performance alumina solutions, providing customers in Mexico and Latin American markets with access to specialized grades for demanding ceramic, polishing and specialties applications. Almatis offers a portfolio of premium alumina solutions, including calcined and other specialty alumina grades designed to support performance across a range of industrial applications. This strategic agreement represents an expansion of the established collaboration between Brenntag and Almatis in the U.S. Marcelo Barros, Senior Director Material Science for Brenntag Specialties Latin America, commented: "We are very pleased to welcome Almatis to our Material Science portfolio. This partnership brings together Almatis' recognized expertise in specialty aluminas and Brenntag's extensive market reach and technical capabilities. Together, we will be able to provide our customers in Mexico and Latin American markets with high-quality solutions, strong technical support, and reliable supply while developing new opportunities across these important markets." "We are pleased to expand our relationship with Brenntag into the LATAM region. Almatis and Brenntag have a strong tenured business relationship that has been built on continued trust and reliability. I strongly believe our customers will benefit from the enhanced service, local presence, and responsiveness that this expanded partnership will bring. We look forward to working with the Brenntag LATAM team and growing our business together," added Chuck Compson, Chief Commercial Officer for Almatis. About Almatis: With more than 100 years of experience, Almatis is the global leader and the only specialty alumina supplier with a truly global footprint. The company drives innovation, sustainability, and reliability across industries ranging from refractories and technical ceramics to medical applications and thermal management. Almatis' specialty alumina solutions help customers improve efficiency, reduce energy consumption, and lower their carbon footprint. For more information, visit www.almatis.com. Downloads.
Brenntag enters distribution agreement with Cassava Pharma. Patented tapioca starch technology will become available across the American personal care market. October 13, 2026 Associate Editor, Happi Chemicals and ingredients distributor Brenntag has inked a distribution agreement with Cassava Pharma across the American Personal Care market. Through this exclusive agreement, Brenntag customers in the US will now have access to Cassava Pharma's patented tapioca starch technology. For the end consumer, the technology delivers a smooth, silky skin feel while helping control oil and shine, creating lighter formulations with a natural origin story. "Cassava Pharma's patented, differentiated tapioca starch technology is an exciting addition to Brenntag's Beauty & Personal Care portfolio, further strengthening our position in sustainable, high-performance sensory powders," Maia Navarrete, senior director Beauty & Care for Brenntag Specialties North America. "This partnership expands our ability to offer innovative, naturally derived solutions to customers across the American market, supporting applications ranging from deodorants and dry shampoos to skincare and color cosmetics. We are proud to represent Cassava Pharma in this market and look forward to helping brands leverage these unique ingredients to develop the next generation of clean, effective and high-performing beauty products." The agreement expands Brenntag's Beauty & Personal Care portfolio in the American market, providing customers with access to Cassava Pharma's high-quality and versatile ingredients with broad formulation functionality, enhanced supply security, and technical support for product selection and application development. Cassava Pharma is recognized for its vertically integrated tapioca (cassava) supply chain, consistent product quality, and focus on sustainable, plant-based starch solutions that support clean-label and renewable material trends. Add us as a preferred source on Google. Get the latest Happi news, insights and analysis in your Google Search and AI experiences.
Global partnership with dsm-firmenich for BYPHAR powered by Biond(TM). Brenntag Pharma and dsm firmenich enter long term global partnership for GMP grade vitamins under new Biopharma co brand BYPHAR powered by Biond(TM). * The strategic partnership expands Brenntag's Biopharma ingredients portfolio BYPHAR * BYPHAR powered by Biond(TM) will be presented publicly at CPHI, Milano, with an After Dark Event on Wednesday, October 7th, 5:30pm at the Brenntag booth (1A26) * This agreement is a milestone in the long-standing partnership with dsm-firmenich, spanning more than 30 years Brenntag, the global market leader in chemicals and ingredients distribution, and dsm-firmenich today announced the signing of a global distribution agreement combined with a long-term strategic partnership. The collaboration aims to strengthen the worldwide availability of high-purity, GMP-grade vitamins. The partnership will operate under the new co-brand BYPHAR powered by Biond(TM), dsm-firmenich's portfolio of high-purity vitamins specifically designed for cell culture media and biologics manufacturing. The agreement grants Brenntag exclusive distribution rights for dsm-firmenich's Biopharma-grade vitamin portfolio - Biond(TM)- across all major biopharma regions: North America, LATAM, Europe, MEA, and APAC. Eight BYPHAR powered by Biond(TM) products in multiple pack sizes will be available: * BiondTM Niacinamide Ph Excel (B3) * BiondTM Folic Acid Ph Excel (B9) * BiondTM Cyanocobalamin Ph Excel (B12) * BiondTM D-Panthenol Ph Excel (B5) * BiondTM Thiamine Hydrochloride Ph Excel (B1) * BiondTM Riboflavin 5'-Phosphate Ph Excel (B2) * BiondTM Pyridoxine Hydrochloride Ph Excel (B6) * BiondTM D-Biotin Ph Excel (B7) The vitamins are designed for use in cell culture media, feed media, and upstream bioprocessing, supporting the production of biologics, vaccines, and cell therapies as critical ingredients for healthy cell growth. Key product attributes include: * High-purity GMP-grade quality with multi-compendial compliance * Pack size flexibility from R&D to commercial scale * Reliable global supply chain and technical support These features address core industry requirements like consistent cell performance, process robustness, and scalable manufacturing reliability. "With this partnership, we significantly expand our global biopharma portfolio and reinforce our ability to support customers who depend on stable, quality-assured raw materials," said Gust Desmedt, Global President Pharma at Brenntag. "BYPHAR powered by Biond(TM) reflects a shared commitment to quality, reliability, and secure supply for critical upstream processes." "Biond(TM) was created to address the evolving needs of biologics manufacturers, who increasingly require not only high-purity raw materials, but also assurance around quality, reliability, and technical expertise. Our partnership with Brenntag Pharma combines complementary strengths to deliver a dedicated offering for biopharmaceutical applications under the BYPHAR brand, helping customers move forward with greater confidence and control," said Fernanda Onofre, Director Global Marketing and Business Development, Pharma Biologics Solutions, Health, Nutrition and Care at dsm-firmenich. About dsm-firmenich: As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With its comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, Brenntag Group work to create what is essential for life, desirable for consumers, and more sustainable for people and the planet. dsm-firmenich is a Swiss company, listed on the Euronext Amsterdam and SIX Swiss Exchange, with operations in almost 60 countries and revenues of more than €9 billion for its Continuing Operations following the divestment of Animal Nutrition & Health. With a diverse, worldwide team of nearly 21,000 employees, Brenntag Group bring progress to life every day, everywhere, for billions of people. www.dsm-firmenich.com BiondTM is a trademark of dsm-firmenich group. Downloads.
Brenntag opens new Nutrition Innovation & Application Center in Jakarta. By Prakash Mishra September 23, 2026 2 Mins Read Brenntag, the global market leader in chemicals and ingredients distribution, today announced the opening of its new Innovation & Application Center for Nutrition in Jakarta, Indonesia. The centre supports food and beverage manufacturers in Indonesia and Southeast Asia with localised technical expertise, application development, and product innovation capabilities. Located at The Gallery CIBIS Park in Jakarta, the Innovation & Application Center offers formulation development, application testing, laboratory analysis, pilot production, and technical training for food and beverage manufacturers. Equipped with a UHT pilot plant, it enables customers and supplier partners to validate and refine new product concepts before commercialisation. As part of Brenntag's network of 31 Nutrition Innovation & Application Centres worldwide, the facility combines local application expertise with access to global technical knowledge. Kenneth Keh, Brenntag Regional President, Nutrition, Asia Pacific, said, "Indonesia is one of the most dynamic food and beverage markets in Southeast Asia and a strategically important market for Brenntag. This investment strengthens our ability to support customers with the technical expertise and market insights needed to develop differentiated products, respond to evolving market trends, and capitalise on growth opportunities across the region." Supported by a dedicated team of technical and application specialists, the centre serves customers across a broad range of nutrition segments, including alcoholic and non-alcoholic beverages, bakery, confectionery, convenience food, dairy, meat, poultry and fish processing, nutraceuticals, sauces and condiments, specialised nutrition, and plant-based products. Winnie Koh, Brenntag Innovation & Application Director, Nutrition, Asia Pacific, said, "The centre strengthens our ability to translate technical expertise into practical product solutions. Customers can engage directly with our application specialists to evaluate formulations, optimise performance, and validate concepts through pilot trials before commercial production."