T

Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours
Full-timeJeonju-si, Jeonbuk State, South KoreaNo salary listedIn-person

About the Job

Requirements

  • Have at least two years of customer counseling experience in the automotive industry or similar experience.
  • Be proficient with service-center application systems and basic computer tools such as Outlook and Microsoft Office.
  • Hold a driver's license.
  • Have an understanding of automotive technology related to vehicle inspection, diagnosis, and maintenance.
  • Be able to adapt to change and maintain accurate records and reports.
  • Be able to manage multiple priorities efficiently and meet deadlines.
  • Have experience achieving shared goals in a team-based environment.

Responsibilities

  • Use internal Tesla systems to manage customer appointments, work orders, estimates, and invoices.
  • Respond to customers visiting the service center, with or without appointments, and address their inquiries promptly.
  • Follow internal policies and provide feedback on existing and new programs.
  • Accurately record the solutions provided to customers and related data in Tesla's internal systems.
  • Communicate estimated vehicle completion times, service progress updates, and action outcomes.
  • After vehicle inspections and maintenance, confirm repair completion and check for any damage caused during the work.
  • Coordinate appointments with customers to hand over repaired vehicles.
  • Review customer evaluations of the services provided and conduct customer satisfaction surveys.

Desired Qualifications

  • Hold an associate degree or certificate related to automotive technology.
  • Be willing to learn about new automotive technologies.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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