Zensar

Global IT services for digital transformation

Salesforce Business Analyst – Business Function Analysis & Business Architecture

Business AnalysisPosted on Nov 10

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

Salesforce Administrator Certification.
Salesforce Business Analyst Certification.
Experience with Salesforce integrations and API-based solutions.
Knowledge of Salesforce Flow, automation, and platform capabilities.
Experience with tools such as Jira, Confluence, Azure DevOps, or similar Agile project management platforms.
Experience working in large-scale digital transformation or CRM modernization programs.
Familiarity with data migration, data governance, and change management practices.

Responsibilities

Collaborate with business stakeholders to gather, analyze, validate, and document business requirements for Salesforce initiatives.
Translate business needs into detailed functional requirements, user stories, process flows, use cases, and acceptance criteria.
Facilitate workshops, requirement discovery sessions, and stakeholder meetings to identify business objectives and solution needs.
Act as the primary liaison between business users and technical teams, ensuring alignment throughout the project lifecycle.
Configure and support Salesforce capabilities across Sales Cloud, Service Cloud, Experience Cloud, and related applications.
Analyze and document current-state and future-state business processes and recommend process improvements.
Work closely with Architects and Developers to ensure proposed solutions meet business requirements and adhere to Salesforce best practices.
Support integration initiatives by documenting business and functional requirements involving Salesforce and external systems.
Perform impact analysis for enhancements, system changes, and new feature implementations.
Assist QA teams in developing test scenarios, validating functionality, and facilitating User Acceptance Testing (UAT).
Support release planning, deployment activities, and post-implementation validation.
Maintain requirement traceability, solution documentation, training materials, and knowledge repositories.
Identify risks, dependencies, and gaps in requirements and proactively work with stakeholders to resolve issues.
Drive continuous improvement by recommending Salesforce features and capabilities that enhance business processes.
Partner with Product Owners, Project Managers, QA Teams, Developers, and Business Users to ensure successful project delivery.

We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will be responsible for gathering, analyzing, documenting, and managing business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.

The SFDC BA will collaborate closely with business users, Product Owners, Architects, Developers, QA teams, and Project Managers to drive successful Salesforce implementations and enhancements. ~~ We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will be responsible for gathering, analyzing, documenting, and managing business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.
The SFDC BA will collaborate closely with business users, Product Owners, Architects, Developers, QA teams, and Project Managers to drive successful Salesforce implementations and enhancements.

Salesforce Administrator Certification.
Salesforce Business Analyst Certification.
Experience with Salesforce integrations and API-based solutions.
Knowledge of Salesforce Flow, automation, and platform capabilities.
Experience with tools such as Jira, Confluence, Azure DevOps, or similar Agile project management platforms.
Experience working in large-scale digital transformation or CRM modernization programs.
Familiarity with data migration, data governance, and change management practices.

Collaborate with business stakeholders to gather, analyze, validate, and document business requirements for Salesforce initiatives.
Translate business needs into detailed functional requirements, user stories, process flows, use cases, and acceptance criteria.
Facilitate workshops, requirement discovery sessions, and stakeholder meetings to identify business objectives and solution needs.
Act as the primary liaison between business users and technical teams, ensuring alignment throughout the project lifecycle.
Configure and support Salesforce capabilities across Sales Cloud, Service Cloud, Experience Cloud, and related applications.
Analyze and document current-state and future-state business processes and recommend process improvements.
Work closely with Architects and Developers to ensure proposed solutions meet business requirements and adhere to Salesforce best practices.
Support integration initiatives by documenting business and functional requirements involving Salesforce and external systems.
Perform impact analysis for enhancements, system changes, and new feature implementations.
Assist QA teams in developing test scenarios, validating functionality, and facilitating User Acceptance Testing (UAT).
Support release planning, deployment activities, and post-implementation validation.
Maintain requirement traceability, solution documentation, training materials, and knowledge repositories.
Identify risks, dependencies, and gaps in requirements and proactively work with stakeholders to resolve issues.
Drive continuous improvement by recommending Salesforce features and capabilities that enhance business processes.
Partner with Product Owners, Project Managers, QA Teams, Developers, and Business Users to ensure successful project delivery.

About the Company

Zensar

Global IT services for digital transformation

Digital solutions and IT services company that partners with global organizations to drive digital transformation. Its offerings include intelligent automation, analytics, hyperconverged infrastructure, and digital application development and maintenance, delivered through long-term contracts, project-based engagements, and managed services. Indigo Slate handles virtual event creation. Zensar’s Living AI integrates artificial intelligence into business processes to boost outcomes. Unlike many competitors, it emphasizes reducing capital expenditure (Capex) and operating expenditure (Opex), simplifying vendor management, and improving efficiency through automation. The overall goal is to help clients adapt to the digital landscape, optimize technology infrastructure, and achieve higher operational efficiency.

Company size: 10,001+
Company stage: IPO
Headquarters: Pune, India
Founded: 1991

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