Carenet Health

Healthcare technology solutions for providers

Workforce Coordinator

Business OperationsUpdated on Nov 5

Full-timeMakati, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

An associate degree and/or bachelor's degree is preferred.
At least 1 year of professional-level experience, 1 year of related professional-level experience, or an equivalent combination of education and related professional-level experience is required.
Communicate effectively, both verbally and in writing.
Collaborate with different levels of management within the organization.
Prepare reports and presentations.
Use computers and related software, including Microsoft Excel and other Microsoft Office applications.
Demonstrate planning, time-management, and organizational skills.
Work effectively in a dynamically changing environment.
Follow proposals and reports through to completion and maintain them effectively.

Responsibilities

Serve as a point of contact for effective engagement between Operations and the Workforce team, understand client staffing needs, gain Operations support, and influence agents and team leads in workforce management.
Maintain the scheduling tool used for Engagement (Outbound) specialists.
Create users and schedules for 650-1,000 engagement specialists across multiple clients.
Liaise between employees and payroll coordinators to support pay distribution.
Compile employee time, production, and payroll data from timesheets and other records.
Review timesheets, work charts, wage computations, and other information to detect and reconcile payroll discrepancies.
Verify attendance, hours worked, and pay adjustments, and post information to designated records.
Ensure timesheets are submitted on time.
Initiate levers or escalation procedures when key performance indicator thresholds are exceeded.
Serve as a secondary point of contact for outages, system issues, or other production-impacting situations.
Recommend staffing adjustments, including overtime or off-phone assignments, based on daily performance.
Update Workforce Management process documentation as needed for auditing purposes.
Coordinate with Workforce Planning on time-off requests and schedule-trade requests, and approve or deny them based on their effect on operations.
Communicate with Workforce Planning and real-time adherence, Operations, Client Services, and other support departments to ensure Workforce processes are implemented.
Attend Workforce Management-Operations meetings when appropriate.

Desired Qualifications

Project a polished and poised manner, with energy, self-confidence, authority, and enthusiasm.

Overview

SET UP: 100% ON-SITE IN CIRCUIT MAKATI

SHIFT: 9PM - 6AM, M-F

The Workforce Coordinator position provides a point of contact responsible for the effective engagement of Operations and Workforce team. This position requires understanding Client staffing needs and gaining support from Operations as well as influencing primarily agents and team leads outlook in workforce management by realizing their needs.

Responsibilities and Duties

Maintains scheduling tool used for Engagement (Outbound) specialists.

Create users and schedules for 650-1000 engagement specialists across multiple clients.

Acts as a liaison between employees and payroll coordinators to ensure the smooth process of pay distribution.

Compile employee time, production, and payroll data from time sheets and other records.

Review time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies.

Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

Ensures time sheets are submitted on time.

Initiates levers/escalation procedures when KPI thresholds are exceeded.

Acts as secondary point of contact for any outages, system issues, or any production-impacting situations.

Recommends staffing adjustments (overtime/off-phone) based on day-of performance.

Updates as necessary process documentation on Workforce Management for auditing purposes.

Coordinates with Workforce Planning on processing Time Off Requests, schedule trade requests, and approves/denies based on their effect on operations.

Communicates effectively with Workforce Planning and RTA, Operations, Client Services, and other support departments to ensure Workforce processes are implemented.

Attends WFM-Ops meetings when appropriate.

Qualifications

Associate and/or bachelor's degree preferred.

1-2 years professional level experience; or 1+ years professional level related experience; or an equivalent combination of education and professional level related experience required.

Ability to communicate effectively, both verbally and in writing.

Ability to collaborate with different levels of management within the organization.

Ability to prepare reports and presentations.

Skilled in the use of computers and related software, including a working knowledge of Microsoft Excel and other Office applications.

Strong planning, time management, and organizational skills.

Ability to work in a dynamically changing environment.

Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same.

Polished and poised, projecting energy, self-confidence, authority, and enthusiasm.

About the Company

Carenet Health

Healthcare technology solutions for providers

Carenet Health provides technology-enabled business services and analytics-driven capabilities to help providers, payers, and health service organizations meet consumer healthcare needs. Its offerings include customized programs, operational support, and consumer engagement initiatives that healthcare organizations deploy to improve outcomes, reduce costs, and enhance patient experience, all tailored to each client and supported by a broad network. The company differentiates itself with a 25+ year track record, a large client network of 500+ health plans and providers, and a focus on personalized, outcome-driven engagements rather than generic products. Its goal is to help healthcare organizations grow, optimize costs, and empower consumerism by delivering efficient, effective, and engaging care experiences for patients.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: San Antonio, TX
Founded: 1988

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