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KnowBe4

Security awareness training and phishing simulations

Account Manager - Enterprise/Strategic

Account ManagementUpdated on Nov 14
Full-timeAustin, TX, USARemote

About the Job

Requirements

  • A bachelor's degree is strongly preferred, though exceptions may be made for military experience; any field is acceptable, with Cybersecurity, Computer Science, Information Technology, Business, or Marketing considered a plus.
  • A proven track record selling to executive vice presidents and C-level executives; experience with chief information security officers and security teams is a plus.
  • At least 5 years of software-as-a-service sales experience; cybersecurity sales is preferred but not required.
  • Experience selling deals of $500,000 or more in the enterprise segment and selling multi-year deals.
  • English and local-language proficiency for international positions.
  • Demonstrated expertise in value-based selling methodologies with enterprise accounts.
  • Executive-level presentation and communication skills.
  • Experience with strategic account planning and management that demonstrates measurable account growth.
  • Experience managing and progressing opportunities involving multiple stakeholders.
  • A track record of managing and closing complex, multi-year deals with multiple stakeholders.
  • Experience creating and communicating compelling business cases.
  • Experience with a consultative selling approach and value-selling methodology.
  • Experience handling technical objections.
  • Skill in running discovery conversations and managing tailored product demonstrations.
  • Technical aptitude and experience using sales tools.
  • Experience with customer relationship management systems, preferably Salesforce; experience with Salesforce and Gmail is also specified.
  • Experience managing a sales pipeline and producing accurate forecasts.
  • Familiarity with standard concepts, practices, and procedures in the information technology security field.
  • Network+ or Security+ certification is preferred.
  • A track record of grit and resilience under challenging situations and high performance under pressure.
  • A collegiate athlete or competitive sports background demonstrating discipline, teamwork, dedication, and competitive spirit.
  • A history of setting and achieving ambitious personal or professional goals.
  • A track record of leadership in team settings.
  • Demonstrated interest in cybersecurity sales.
  • Strong listening skills and ability to learn quickly.
  • Strong written and verbal communication skills and previous presentation experience.
  • A professional telephone presence and demeanor.
  • Time-management and organizational skills.
  • Ability to handle rejection and remain persistent.
  • Ability to use statistics and metrics to guide business decisions.
  • Ability to work with minimal supervision.
  • A general understanding of human risk management and challenges faced by information technology, information security, compliance, and board teams.
  • A general understanding of basic network and email security concepts, security information and event management/security orchestration, automation and response platforms, zero-trust architecture, cloud security architecture, phishing attack vectors, identity and access management, and security orchestration and automation.
  • A general understanding of enterprise identity and access management solutions including Okta, Ping, and Azure Active Directory; security information and event management platforms including Splunk, QRadar, and LogRhythm; endpoint detection and response platforms including CrowdStrike, Carbon Black, and SentinelOne; cloud security products including AWS Security Hub and Azure Security Center; email security solutions; and governance, risk, and compliance platforms.
  • Curiosity and a desire to learn about cybersecurity and technical concepts.
  • Basic computer literacy and comfort with business applications.
  • Ability to quickly understand and explain basic technical concepts and translate complex topics into simple terms.
  • Interest in keeping up with current technology and cybersecurity trends.

Responsibilities

  • Promote and sell the company’s range of products and services.
  • Build and maintain a pipeline of potential cross-sell, add-on, and upgrade opportunities by developing and managing relationships with assigned accounts.
  • Identify key decision-makers and develop and qualify cross-sell, add-on, and upgrade opportunities.
  • Explain the value of the full product suite and how it can improve customers’ security awareness training and overall security.
  • Achieve or exceed monthly quotas and targets.
  • Learn the company’s product offerings and promote products and services at trade shows as requested.
  • Follow up on marketing leads to generate sales opportunities and pipeline.
  • Offer or negotiate discounted pricing strategically and in accordance with established policies and procedures.
  • Maintain accurate, thorough records of customer calls, emails, notes, tasks, demonstrations, and other relevant information in compliance with the Administration Policy.
  • Support the renewal process when there is an opportunity to grow the account.
  • Work with assigned Customer Success Managers and Renewal Specialists to increase customers’ commitment to and use of the product suite.

Desired Qualifications

  • A degree in Cybersecurity, Computer Science, Information Technology, Business, or Marketing is a plus.
  • Cybersecurity sales experience is preferred but not required.
  • Experience selling to chief information security officers and security teams is a plus.
  • Network+ or Security+ certification is preferred.

About the Company

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KnowBe4

Security awareness training and phishing simulations

KnowBe4 provides a security awareness training and phishing simulation platform designed to reduce human-vulnerability risk from social engineering. It delivers a library of training modules and realistic phishing simulations through a subscription-based service that is built to be user-friendly and scalable for businesses of all sizes. The platform focuses on rapid deployment so IT teams can start in production quickly, often twice as fast as competitors, with a dedicated Customer Success team that handles onboarding without extra consulting hours. Compared to competitors, KnowBe4 combines a large, ready-to-use training library with easy-to-use tooling and fast onboarding to help organizations strengthen their human defenses more efficiently. The company’s goal is to lower security risk by educating employees and testing their responses to phishing and social engineering.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Clearwater, FL
Founded
2010

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