Sonic

Diversified automotive retail and service provider

Service Advisor

Service Advising & EstimatingPosted on Nov 9

Full-timeFort Myers, FL, USA$65k - $110k /yrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the United States.
Applicants must perform duties and responsibilities safely.
Applicants must be able to pass pre-employment testing, including background checks, motor vehicle record checks, drug testing, and a credit report, and must have a valid driver's license.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers in a timely, friendly manner.
Provide complete and accurate written estimates for labor and parts and establish a promised time.
Check repair progress throughout the day; contact customers about estimate or promised-time changes, explain costs and time requirements, and obtain authorization before additional repairs.
Test-drive vehicles or refer them to the test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Understand and follow federal, state, and local regulations, including hazardous-waste disposal and Occupational Safety and Health Administration right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.

Desired Qualifications

ASE certification is preferred.
Sales experience is preferred.

Job Description

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
Maintains a dealership-prescribed standard for “hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification preferred.
Sales experience preferred.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation: 65000 to 110000 (USD) (YEARLY)

About the Company

Sonic

Diversified automotive retail and service provider

Sonic Automotive operates as a large, diversified automotive retail and service company in the United States, selling vehicles and providing automotive services, parts, and powersports products. It supports the full customer journey—from discovery to purchase to ongoing maintenance—using technology platforms and trained teammates to streamline buying, service scheduling, financing, and parts operations. The company differentiates itself through scale, a broad mix of brands, a wide store network, and ongoing tech-driven improvements that enhance guest experiences across many locations. Its goal is to become the most valuable diversified automotive retail and service brand in America, delivering ownership dreams and happiness to guests and teammates through expanding platforms, programs, and people.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Charlotte, NC
Founded: 1997

Recently Posted Jobs

Explore more opportunities at Sonic

See more jobs