Tesla

Makes electric cars, robotaxis and grid batteries

Tesla Support Advisor

Customer SupportConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Demonstrate experience in a customer service environment, including customer-facing or related work in automotive, helpdesk, hospitality, roadside assistance, emergency dispatch, or a similar industry.
Understand and convey business issues and technical concepts, and keep up with electric vehicle industry trends and local incentives.
Support customers across digital channels including phone, chat, SMS, and potentially video.
Work collaboratively with a flexible team and be available for shifts, including possible weekends and morning or evening shifts.
Prioritize effectively and manage multiple work streams in a fast-moving environment.
Pay close attention to detail.
Be fluent in Arabic and English.
Hold a full driver's license for at least two years.

Responsibilities

Represent the Tesla brand, mission, and products as a first-line representative.
Address customer concerns promptly by telephone and chat, using appropriate conduct when supporting diverse customers.
Evaluate customer needs and proactively resolve roadside, technical, and general support inquiries; educate owners about vehicles and energy products; and guide or troubleshoot customers with purchase, ownership, and other product or service inquiries.
Educate customers about Tesla products and services and inform them about suitable purchase or servicing needs.
Coordinate with stakeholders to determine the best course of action for support activities.
Handle customer concerns professionally and urgently, escalate matters requiring senior management concurrence to line management, and collaborate with internal stakeholders to support a smooth customer experience before and during ownership.
Use customer relationship management software and other tools to maintain accurate records of support cases and communications.
Identify sales opportunities for service, subscriptions, and accessories, and seek to improve service to existing and future customers.

Desired Qualifications

Additional languages are a plus.

Category	Sales & Customer Support
Location	Dubai, Dubai
Requisition ID	282531
Type	Full-time

Job Description

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

Job Responsibilities

Represent: You will be a first line representative of our brand, mission and products
Support: By addressing customer concerns promptly via telephone, chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers
Evaluate & Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey – across all products/services
Inform & Educate: You will educate customers about Tesla’s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need
Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities
Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership
Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications
Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way

Job Requirements

A brand ambassador: you have a genuine affection for Tesla’s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts
Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video
Positive, enthusiastic and passionate
Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry
A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly
A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once
Keen to work with an astute attention to detail
Fluent in Arabic and English. Additional languages are a plus
Must have had a full driver's license for a minimum of 2 years

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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