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Ouihelp

Technology-driven platform for in-home caregiving

Sector Coordinator / Agency Assistant

Social & Community ServicesConfirmed live in the last 24 hours
Full-timeRennes, France

About the Job

Requirements

  • At least a two-year post-secondary qualification; a qualification in health or social care is preferred.
  • Relational ease and the ability to adapt communication to different contacts, including care assistants and families.
  • Computer skills and proficiency with scheduling software.
  • Versatility, rigor, and organizational skills.
  • Ability to learn new software.
  • Service orientation and commitment.
  • Listening and empathy.
  • Autonomy.
  • Ability to withstand stress.
  • Ability to prioritize.

Responsibilities

  • Coordinate schedules and contracts for a team of around thirty care assistants in the assigned area.
  • Manage replacements for absences and leave, and anticipate staffing needs.
  • Ensure interventions are carried out properly and maintain service quality.
  • Regularly monitor satisfaction among care assistants and beneficiaries.
  • Maintain accurate information in internal tools, including replacement and remote time-management records, to ensure data compliance.
  • Recruit the team of care workers.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

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