Five9

Cloud-based contact center software provider

Senior DevOps Engineer - Core DevOps

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeRemote in ColombiaNo salary listedRemote

About the Job

Requirements

At least 7 years of public cloud experience with Google Cloud Platform or Amazon Web Services.
At least 7 years of private cloud experience with OpenStack or VMware ESXi.
At least 7 years of Linux experience with CentOS or Ubuntu.
At least 7 years of networking experience.
Experience orchestrating and managing containers using Kubernetes, Helm, Google Kubernetes Engine, and Docker.
Experience with GitLab, Argo CD, and continuous integration and continuous delivery methodologies and tools.
Experience with Infrastructure as Code using Terraform and with Python or other scripting languages.
Experience with Ansible configuration management.
Experience with Prometheus, Loki, Alertmanager, and Grafana observability tools.
Experience with incident management processes, site reliability engineering best practices, and continuous improvement.
Experience designing large-scale distributed systems.
Familiarity with DevOps and DevSecOps methodologies and best practices.
A Bachelor of Science degree in Computer Science or equivalent experience.

Responsibilities

Design, implement, and automate large-scale distributed systems.
Build tools and automation to improve availability, scalability, latency, and efficiency.
Work with engineering teams to deliver high-quality software in a fast-paced environment.
Monitor production and development environments, build preventive measures, and provide a seamless customer experience.
Work with delivery teams on software improvements to achieve higher availability and lower mean time to detect.
Participate in an on-call rotation consisting of an 8-hour shift, seven days a week, every three to four weeks.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively seeking a Senior DevOps Engineer to join our Product Engineering Core DevOps team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities:

Design, implementation, and automation of large-scale distributed systems.
Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency.
Work with Engineering teams to deliver high-quality software in a fast-paced environment.
Monitor production and development environments to build preventive measures and provide a seamless customer experience.
Work with delivery teams on software improvements to achieve higher availability and lower MTTD.
Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks).

Key Requirements:

7+ years of public cloud experience (GCP or AWS).
7+ years of private cloud experience (Openstack, VMware ESXi).
7+ years of Linux experience (Centos/Ubuntu).
7+ years of networking experience.
Orchestration and management of containers using Kubernetes, Helm, GKE and Docker.
Experience with Gitlab, ArgoCD, CI/CD methodologies & tools.
Experience with Infrastructure as Code (Terraform), Python or other scripting languages.
Experience with Ansible config management tool.
Experience with Prometheus/Loki/Alertmanager/Grafana observability tools.
Excellent problem solving and analytical skills.
Experience with Incident Management Process, SRE best practices and continuous improvements.
Experience designing large scale distributed systems.
Familiar with DevOps/DevSecOps methodologies and best practices.
Strong verbal and written communications skills.
Bachelor's of Science degree in Computer Science or equivalent experience.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

About the Company

Five9

Cloud-based contact center software provider

Five9 provides cloud-based contact center software for inbound and outbound calls. Its platform includes advanced call routing, predictive dialing, IVR self-service, and reporting, all delivered as a subscription in the cloud. It differentiates itself with scalable cloud deployment, strong security, and training options through Five9 University. Its goal is to help organizations of all sizes improve customer service efficiency by managing customer interactions across channels.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: San Ramon, CA
Founded: 2001

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