Resident Maintenance Manager - Occupied Operations

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The Resident Maintenance Manager (RMM) is responsible for all occupied maintenance operations and related expense management within a district. This position directly supervises Field Maintenance Technicians and Resident Maintenance. The RMM leads the end-to-end occupied maintenance process—from maintenance request intake and assessment through assignment, vendor scheduling, and resolution— to ensure timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, meeting occupied maintenance operational KPIs, leveraging data and reporting to drive operational decision-making, and owning the financial performance of assets, to ensure maintenance work meets company standards for cost, efficiency, quality and timeliness.

Responsibilities:

• Manages a team responsible for occupied maintenance operations and logistics. Accountable for hiring, onboarding, and training team members. Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards. Oversees cost-effective management of resources, KPIs and Financials of each asset.
• Ensures that the organizational systems, programs, policies and procedures are implemented as required; ensures that occupied maintenance activities are kept to company processes, goals, and strategy. Communicates objectives and provides oversight of metrics to guide the Maintenance Teams toward achieving desired outcomes. Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget. Oversees and assists in the preparation of purchase orders for turn cost approval by Director of Property Operations or Regional Vice President, as needed by amount.
• Adheres to and provides oversight of a quality control program to evaluate Resident Maintenance Team performance and ongoing training; serves as a quality control manager assisting scope of work and areas of operations; ensures that staff follows the Company Standards when replacing components in Company owned properties. Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
• Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance. Reviews bids, analyzes scopes of work, and identifies cost savings opportunities to ensure value of service and proper allocation of resources. Communicates vendor deficiencies to appropriate parties and ensures that all infractions are properly documented. Leads meetings aligned with seasonal and operational trends to proactively address business needs. Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
• Conducts periodic field observations with Field Maintenance Technicians, including scheduled site visits and inspections of storage rooms to ensure cleanliness and proper inventory management. Supports semi-annual cycle counts of storage inventory.

Requirements:

• High school diploma/GED required
• Bachelor’s degree or technical training certification preferred
• Minimum five (5) years of progressive operations or multi-unit leadership experience required
• Experience in a field-based or property management environment preferred
• Experience leading teams required
• Scheduling, dispatching, or resource allocation experience strongly preferred
• Valid driver's license and satisfactory driving record required
• Keen understanding of operations and/or property management, including the ability to assess operational strengths and weaknesses, recognize cost savings opportunities, and implement processes for improved efficiency, service, profitability, and growth
• Working knowledge of residential maintenance operations, including general familiarity with maintenance tools and equipment
• Technically savvy with the ability to leverage systems and tools effectively. Demonstrates strong understanding of data, analytics, and reporting to identify trends and support decision-making
• Possesses working knowledge of financial statements, including P&L reports, and understands budget impacts and cost drivers
• Strong knowledge of Microsoft Office (Word, Excel, Outlook) required
• Solid planning, organizing, negotiating, and leadership/supervisory skills; ability to focus and align teams around initiatives and facilitate progressive change
• Demonstrated knowledge of occupational hazards and safety methods (OSHA) preferred
• Strong staffing, development, and appraisal skills
• Entrepreneurial spirit and willingness to take prudent risks
• Excellent verbal, written, and presentation skills
• Solid customer service, quality, and results orientation
• Ability to interact effectively at all levels and break down barriers across departments and diverse cultures
• Ability to be an effective member of and lead project teams
• Must be able to operate a motor vehicle
• Must be able to lift/carry:
  • 50 pounds to waist height
  • 50 pounds to shoulder height
  • 20 pounds above the head

Compensation

The anticipated pay range/scale for this position is $80,155.00 to $100,182.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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