Project Management Director - Client Delivery Operations

Who we are:

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

Overview

As Project Management Director, Client Delivery Operations, you will partner closely with the Chief Client Officer and Client Delivery leadership to make that work move. You will take high-priority initiatives from idea to execution, turning broad goals into clear plans, aligning the right stakeholders, establishing momentum, and ensuring critical decisions do not stall.

You will create the operating rhythm behind Client Delivery’s biggest priorities: defining outcomes, building workplans, clarifying ownership, managing dependencies and risks, preparing executive discussions, and keeping commitments visible through to completion. You will bring order to ambiguity, help leaders see the trade-offs in front of them, and make it easier for teams to focus on what matters most.

This role succeeds through judgment, credibility, and follow-through. You will influence senior stakeholders without relying on formal authority, earning trust by bringing clarity to complex work, asking the right questions, and helping the organization deliver on the commitments that matter most to clients and the business.

Key Responsibilities

Executive Priority & Strategic Program Leadership

• Serve as a trusted operating partner to the Chief Client Officer, translating strategic priorities into clear programs, workplans, milestones, owners, decision points, dependencies, risks, and measures of success.
• Independently lead high-priority, cross-functional programs that strengthen Client Delivery operations, planning effectiveness, delivery consistency, strategic execution, and organizational readiness.
• Establish and maintain operating cadences for executive priorities, including planning sessions, initiative reviews, working meetings, decision logs, action tracking, and leadership updates.
• Prepare concise, decision-ready materials for executive discussions, including program updates, risks, options, trade-offs, recommendations, and next steps.
• Bring structure to ambiguous or fast-moving initiatives by clarifying the problem, aligning teams on goals and ownership, surfacing unresolved decisions and risks early, and recommending practical paths forward.

Client Delivery Operations

• Lead programs and process improvements that strengthen Client Delivery effectiveness, consistency, accountability, and readiness by identifying recurring friction, unclear ownership, handoff gaps, and opportunities to improve how teams serve clients.
• Develop practical operating models, workflows, templates, process documentation, governance, and communication approaches that improve visibility and reduce rework.
• Support strategic planning, annual priorities, organizational changes, major client-delivery initiatives, and other high-impact operational work as assigned by the Chief Client Officer.
• Coordinate work across Business Operations, Client Partnership, Delivery, Finance, Talent, Product, Analytics, and other relevant teams; track outcomes and operational metrics to ensure initiatives are integrated, executable, and continuously improving.

Cross-Functional Influence & Stakeholder Management

• Build trusted relationships with senior leaders and cross-functional partners, creating accountability through clear commitments, practical operating mechanisms, timely follow-up, and constructive challenge.
• Facilitate productive conversations among stakeholders with competing priorities, ensuring discussions result in clear decisions, owners, timelines, and follow-through.
• Create transparency across strategic initiatives through strong communication, accurate documentation, concise reporting, and disciplined escalation.
• Support cross-national collaboration across U.S. and Mexico teams by creating clear ways of working, shared expectations, decision paths, and communication rhythms.

Program Management, Technology & AI

• Apply strong project and program-management discipline across planning, scope definition, prioritization, resourcing, dependency management, risk management, change management, and execution tracking.
• Use Monday.com and other relevant operating tools to create clear, scalable systems for work visibility, ownership, reporting, and follow-through.
• Identify opportunities to use AI and automation to improve planning, meeting preparation, documentation, risk identification, status reporting, workflow efficiency, and program visibility.
• Apply sound judgment in the use of AI-enabled tools, validating outputs and protecting confidential business and client information.
• Continuously improve templates, governance, workflows, and operating practices to make strategic execution more efficient and reliable.

Owner Mindset

• Take accountability for the clarity, momentum, and outcomes of assigned strategic programs and executive priorities, focusing attention on the highest-value work and making trade-offs visible when capacity or timing is constrained.
• Proactively identify risks, gaps, dependencies, and decision bottlenecks before they affect execution, bringing practical recommendations rather than simply reporting status or problems.
• Build credibility through discretion, reliability, strong judgment, and consistent follow-through.
• Improve how Client Delivery and Business Operations work together by reducing ambiguity, rework, and unnecessary complexity.

Professional & Technical Qualifications

• 8–12+ years of experience in strategic program management, business operations, agency operations, consulting, client-delivery operations, or a related field, including substantial experience in a marketing agency, professional-services firm, or similarly complex client-delivery environment.
• Significant experience supporting senior executives and translating leadership priorities into cross-functional programs, operating plans, decisions, and execution.
• Demonstrated experience leading complex, high-visibility initiatives across multiple functions without direct reporting authority.
• Proven ability to manage complex programs from strategy through implementation, including scope, milestones, dependencies, risks, stakeholder alignment, change management, and outcome tracking.
• Strong executive communication skills, including the ability to prepare concise leadership materials, facilitate senior meetings, synthesize complex issues, and communicate clear recommendations.
• Experience working across distributed or cross-national teams; U.S. and Mexico operating experience is strongly preferred.
• Advanced proficiency with work-management and executive-communication tools, including Monday.com or comparable platforms, Google Workspace or Microsoft Office, and executive-ready presentation, documentation, tracking, and reporting practices.
• Demonstrated ability to use AI and automation tools responsibly to improve planning, program operations, communication, workflow efficiency, and execution quality.
• Exceptional organizational judgment, discretion, prioritization, facilitation, stakeholder-management, and problem-solving skills.
• PMP, Agile, Scrum, Lean, or other relevant project/program-management credentials are preferred but not required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a hybrid work environment, and flexibility to take the time you need, when you need it. On top of that, we provide 16 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

Healthcare: Major Medical (including dental and vision coverage), Minor Medical, Life Insurance Retirement: We offer a Savings Fund which includes a 10% employer match (10% employee contribution required for participation)

Perks and Wellness: Thankful giving, Equity

Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay, consisting of 12 weeks statutory leave and 4 additional paid weeks through company policy. Non-birthing parents will receive 6 weeks of leave with 100% pay.

Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.