Tesla

Makes electric cars, robotaxis and grid batteries

Customer Support Technical Specialist - Powerwall

Customer SupportConfirmed live in the last 24 hours

Full-timeCremorne, AustraliaNo salary listed

About the Job

Requirements

At least 2 years of customer support experience, including resolving complex issues and driving customer satisfaction.
Exceptional written and verbal English communication skills, including the ability to simplify complex concepts for diverse audiences.
Experience with customer relationship management systems and data-driven workflows to optimize support efficiency.
Attention to detail when documenting interactions, with an emphasis on accuracy and compliance.
Ability to establish trust quickly and balance technical precision with warmth in high-pressure situations.
Ability to work collaboratively toward shared goals across Sales, Operations, and Service teams.

Responsibilities

Resolve customer inquiries with clarity and urgency to ensure confidence for homeowners and certified installers.
Translate complex energy systems into actionable guidance that helps users maximize residential storage solutions.
Assess issues remotely and escalate complex concerns as needed.
Document insights in customer relationship management systems and advocate for customer-driven product and service improvements.
Balance high-volume support demands with quality standards in a fast-paced environment.
Work shifted schedules during peak support periods.

Desired Qualifications

Previous contact centre experience in the energy or telecommunications industries.
Certified Customer Service Professional (CCSP) certification or equivalent.
A technical foundation in electrical systems, energy storage, or distributed generation, through formal education or hands-on experience.
Bilingual proficiency in Thai, Korean, Japanese, Mandarin, or Vietnamese to support regional scalability.

Category	Energy - Solar & Storage
Location	Cremorne, VIC
Requisition ID	289116
Type	Full-time

Job Description

<p>At Tesla, we don’t just build groundbreaking technology, we empower customers to embrace a sustainable future. As a Customer Support, Technical Specialist, you’ll play a pivotal role in ensuring every interaction with our energy products reflects the innovation, precision, and care that define Tesla. This position supports our mission to accelerate the world’s transition to sustainable energy by delivering seamless technical support to customers.</p><p> Your work bridges cutting-edge energy systems with the people who use them, combining technical expertise with dedicated customer advocacy. Ideal candidates thrive at the intersection of innovation and empathy, solving complex challenges while building trust in Tesla’s vision of a cleaner, smarter energy ecosystem. All candidates must be Melbourne based, or willing to relocate. </p>

Job Responsibilities

Redefine customer support standards by resolving customer inquiries with clarity and urgency, ensuring confidence for homeowners and certified installers.
Translate intricate energy systems into actionable guidance that empowers users to maximize their residential storage solutions.
Assess issues remotely, escalating complex concerns as needed.
Champion systemic improvements by documenting insights in CRM systems and advocating for customer-driven product/service enhancements.
Operate with agility in a fast-paced environment, balancing high-volume support demands with Tesla’s high bar for quality.
Flexibility to work shifted schedules during peak support periods.

Job Requirements

2+ years of customer support experience with a track record of resolving complex issues and driving customer satisfaction.
Previous contact centre experience within the Energy or Telecommunications industries is highly favourable.
Exceptional written and verbal communication skills in English, with the ability to simplify complex concepts for diverse audiences.
Experience with CRM systems and data-driven workflows to optimize support efficiency.
Attention to detail in documenting interactions, prioritizing accuracy and compliance.
Enthusiasm for learning new technologies and a commitment to continuous improvement.
Ability to establish trust quickly, balancing technical precision with warmth in high-pressure situations.
Team-oriented mindset with a focus on achieving shared goals across Sales, Operations, and Service teams.

Preferred Qualifications

Certified Customer Service Professional (CCSP) or equivalent certification.
Technical foundation in electrical systems, energy storage, or distributed generation (formal education or hands-on experience) highly favourable.
Bilingual proficiency, with Thai,Korean, Japanese, Mandarin or Vietnamese speakers strongly preferred to support regional scalability.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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